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- Tasks: Welcome guests and provide exceptional service across reception and food & beverage.
- Company: Vibrant lifestyle hotel focused on creating memorable experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a supportive team environment.
- Why this job: Be the face of hospitality and make every guest's stay unforgettable.
- Qualifications: Experience in food and beverage and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Reports to: FoH Manager/Operations Manager
Responsible for: You will be an integral part of our lifestyle hotel’s guest-facing operation. You will provide a seamless and personalised experience across both Reception and Food & Beverage services (where applicable), ensuring every guest feels welcome, supported, and inspired during their stay.
JOB OVERVIEW: To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to‑day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel.
DUTIES AND RESPONSIBILITIES
- Reception & Guest Experience: Welcome guests with warmth, authenticity, and a personalised approach. Complete check‑in and check‑out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation.
- Food & Beverage Service (where applicable): Deliver high‑quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures.
- General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on‑brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards.
Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates.
REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE
- Experience: Experience in food and beverage services. Experience using PMS and POS systems.
- Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi‑task and remain calm under pressure. Willingness to learn across multiple operational areas.
Front of House Receptionist employer: One80 Kitchen Lounge Restaurant
Contact Detail:
One80 Kitchen Lounge Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as a Front of House Receptionist, like checking in a guest or handling a complaint. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Ask about their approach to guest experiences or how they support their staff. This shows you're genuinely interested and ready to contribute to their hospitality goals.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. We can’t wait to see your application!
We think you need these skills to ace Front of House Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and any unique experiences that make you stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House Receptionist role. Highlight relevant experience in customer service and food & beverage, and mention how you can contribute to creating memorable guest experiences.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at One80 Kitchen Lounge Restaurant
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, atmosphere, and any unique features. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Hospitality Passion
During the interview, share specific examples of how you've delivered exceptional customer service in the past. Highlight your passion for hospitality and how you can create memorable experiences for guests, as this is key for a Front of House Receptionist.
✨Practice Multi-tasking Scenarios
Since the role involves juggling various tasks, prepare for situational questions that test your ability to multi-task. Think of times when you successfully managed multiple responsibilities and be ready to discuss them.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the hotel's culture, team dynamics, or guest experience strategies. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.