At a Glance
- Tasks: Create unforgettable dining experiences by serving food and drinks with a smile.
- Company: Join a vibrant hotel restaurant and bar with a focus on community spirit.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Work in exciting new coffee shops opening across London.
- Why this job: Be part of a fun team and make guests feel at home.
- Qualifications: Customer service experience is a plus, but not essential; just bring your enthusiasm!
The predicted salary is between 1300 - 1600 £ per month.
A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.
Responsibilities:
- Creating tell-your-mates experiences that make guests want to keep coming back.
- Welcome guests, direct them to their tables, and ensure a clean and inviting space.
- Present menus, answer questions about dishes and beverages, and accurately record orders.
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
- Refill drinks, clear used plates, and maintain a clean and organised dining area.
- Process payments, whether by credit card or room charging.
- Handle customer complaints or issues with a positive attitude and seek to resolve them.
- Ensure tables are set up appropriately, and the dining area is clean and tidy.
- Relay orders accurately, address any issues with preparation, and coordinate service.
- Actively look for opportunities to grow revenue and identify upselling opportunities.
Teamwork:
- Understand and embody the edyn values.
- Constructively challenge, question, seek to improve, evolve and be human.
- Contribute to a strong community spirit.
- Be objective, fair, ethical, and consistent.
Experience:
- Previous experience in a customer-facing role (Food and Beverage preferred) but not necessary.
- Confidence using IT systems and software (including Microsoft Office).
Skills:
- Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
- Natural influencing skills with a knack for managing expectations.
- Excellent verbal and non-verbal communication skills.
- Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
- Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
- Ability to handle multiple tasks simultaneously while maintaining efficiency.
- Able to address customer issues or resolve unexpected situations.
- Collaborate effectively with other servers, kitchen staff, and bar staff.
- Strong financial acumen, with experience in budgeting, forecasting, and cost control.
Values:
- Courage to question, evolve and be human.
- Curiosity to seek out innovation, change and creativity.
- Confidence to challenge convention and look for better ways to do and be.
- Accountability and the desire to empower those around you.
- Freedom to be yourself at work, just as much as at play.
When and Where:
- You’ll work on a zero hour contract, working from 10 up to 40 hours per week.
- We are opening several coffee shops across London in our Locke properties over the coming months.
- You will be based primarily at one location; however, you might also work at other Locke locations.
Food & Beverage Host employer: One80 Kitchen Lounge Restaurant
Join our vibrant team as a Food & Beverage Host, where you'll be part of a dynamic work culture that prioritises exceptional customer service and teamwork. With opportunities for personal growth and the chance to contribute to a strong community spirit, working at our Locke properties in London offers a unique experience in a rapidly expanding environment. Enjoy the freedom to express yourself while delivering memorable dining experiences that keep guests coming back.
Contact Details:
One80 Kitchen Lounge Restaurant Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different scenarios, like a guest complaint or upselling a drink. Being prepared will help you shine during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. First impressions matter, especially in the food and beverage industry where appearance is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Food & Beverage Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have, even if it’s not directly in food and beverage. We love seeing how your skills can transfer to this role, so connect the dots for us. If you've got customer service experience, shout about it!
Be Specific About Your Skills:We’re looking for specific skills like attention to detail and multitasking. In your application, give us examples of how you’ve demonstrated these skills in past roles. The more specific you are, the better we can see how you fit into our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter and our values.
How to prepare for a job interview at One80 Kitchen Lounge Restaurant
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink options before the interview. Being able to discuss specific dishes, ingredients, and potential dietary restrictions shows that you're genuinely interested in the role and ready to provide excellent service.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Whether it’s handling complaints or creating a memorable experience, having these stories ready will demonstrate your ability to connect with guests and resolve issues effectively.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with how you’d interact with guests and team members.
✨Emphasise Teamwork and Initiative
Be ready to discuss how you work well in a team and how you take initiative. Share examples of times when you collaborated with others or went above and beyond to ensure a smooth dining experience, as this aligns perfectly with the values of the company.
