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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth hotel experience.
- Company: Join the Hyatt family, a global leader in hospitality with a focus on inclusion.
- Benefits: Competitive salary, incentives, and a supportive work environment.
- Other info: Opportunities for growth in a diverse and dynamic workplace.
- Why this job: Be part of a team that makes travel more human and impactful.
- Qualifications: Previous hotel experience and strong communication skills preferred.
The predicted salary is between 26575 - 26575 £ per year.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Duties and responsibilities related to the Receptionist role:
- Welcome guests upon arrival and verify their booking details.
- Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
- Handle the check-out process, including billing, payments, and feedback collection.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About you:
- Previous experience in hotel front office is preferred.
- Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.
£26575.09 to £26575.09 per year plus incentives.
House host / Hotel receptionist in Cambridge employer: One80 Kitchen Lounge Restaurant
Contact Detail:
One80 Kitchen Lounge Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House host / Hotel receptionist in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hyatt's values and mission. Show us how you align with our commitment to empathy, respect, and inclusion. This will help you stand out as someone who truly gets what we're about.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of Hyatt. We recommend role-playing common scenarios with a friend or family member. This will help you feel more confident when welcoming guests and handling their requests.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled guest issues or worked with different departments. We love to see candidates who can think on their feet and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Hyatt family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace House host / Hotel receptionist in Cambridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hotel front office roles. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and check for typos – first impressions matter, especially in hospitality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at One80 Kitchen Lounge Restaurant
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Hyatt's core values like Empathy, Integrity, and Inclusion. Think about how your personal experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Communication Skills
As a House Host or Hotel Receptionist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face at the front desk, such as handling guest inquiries or complaints.
✨Highlight Relevant Experience
If you've worked in hotel front office roles before, make sure to highlight this experience during your interview. Be specific about your responsibilities and any software you’ve used. If you haven’t, think of transferable skills from other jobs that showcase your ability to handle similar tasks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they support diversity and inclusion. This shows your genuine interest in the role and helps you determine if Hyatt is the right fit for you.