At a Glance
- Tasks: Lead guest services and ensure seamless experiences at our dual-branded hotel.
- Company: Join Edyn, Europe's leading lifestyle hospitality group with a focus on community.
- Benefits: Enjoy competitive salary, career progression, and employee discounts across brands.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Shape memorable guest experiences and lead a passionate front office team.
- Qualifications: Experience in hospitality management and a passion for authentic service.
The predicted salary is between 30000 - 40000 £ per year.
Edyn is Europe’s leading lifestyle hospitality group, creating places where people can live, work, and belong. Our brands combine thoughtful design, local connection, and warm, human service to re‑define the guest experience.
Our dual‑branded property in Cambridge brings together two distinct hospitality concepts under one roof, offering guests flexibility, personality, and an authentic sense of place.
The Role
We’re looking for an inspiring Front Office Manager to lead the guest services experience across our dual‑branded operation in Cambridge. This role is central to how guests experience Edyn — from first contact to fond farewell. You’ll lead a passionate front office team, balance brand standards with genuine hospitality, and ensure seamless service across both brands.
As Front Office Manager, you will oversee both front desks and night team operations, ensuring high levels of service, efficiency, and guest satisfaction.
What You’ll Do
- Lead Front Office operations across both brands, ensuring smooth, consistent, and welcoming guest experiences
- Shape a warm, inclusive service culture that reflects Edyn’s values
- Recruit, train, coach, and develop a high‑performing front office team
- Ensure brand standards and operational procedures are embedded and consistently delivered
- Partner closely with Housekeeping, Maintenance, Revenue, and Operations teams
- Proactively manage guest feedback, reviews, and service recovery
- Handle escalated guest concerns professionally and effectively
- Oversee room allocation, arrivals, departures, billing accuracy, and night audit procedures
- Manage scheduling, payroll costs, and departmental performance
- Act as a visible leader during peak periods and key guest touchpoints
What We’re Looking For
- Previous experience as a Front Office Manager or Assistant Front Office Manager, within a branded hospitality environment
- A natural leader who motivates teams through trust, clarity, and empathy
- Passion for guest experience and authentic hospitality
- Strong operational knowledge, including PMS systems – Opera Cloud and Mews
- Confident decision‑maker with excellent communication skills
- Flexibility to work a rotating schedule including weekends and holidays
Why Join Edyn
- Be part of a fast‑growing, forward‑thinking hospitality group
- Opportunities for career progression across Edyn’s European portfolio
- Learning and development support
- Competitive salary and benefits package
- Employee benefits and hotel discounts for Locke and Hyatt brands
Dual-Brand Hotel Front Office Manager in Cambridge employer: One80 Kitchen Lounge Restaurant
Edyn is an exceptional employer, offering a vibrant work culture that prioritises personal growth and development within the hospitality sector. As a Front Office Manager at our dual-branded property in Cambridge, you will lead a passionate team in delivering outstanding guest experiences while enjoying competitive benefits, career progression opportunities, and the chance to be part of a fast-growing lifestyle hospitality group that values authenticity and connection.
Contact Details:
One80 Kitchen Lounge Restaurant Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dual-Brand Hotel Front Office Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Edyn or similar brands. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you’ve created memorable moments for guests.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and keep a cool head under pressure. It’s all about demonstrating your problem-solving skills!
We think you need these skills to ace Dual-Brand Hotel Front Office Manager in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest experience shine through! Share specific examples of how you've created memorable moments for guests in your previous roles. We want to see that you genuinely care about making people feel welcome.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for at Edyn.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and qualifications without having to sift through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Edyn!
How to prepare for a job interview at One80 Kitchen Lounge Restaurant
✨Know the Brands Inside Out
Before your interview, make sure you research both the Hyatt Centric and Locke brands. Understand their values, service styles, and what makes them unique. This knowledge will help you demonstrate how you can embody their ethos in your role as Front Office Manager.
✨Showcase Your Leadership Skills
As a potential leader, be ready to share examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve turned challenges into opportunities for growth, and be prepared to discuss your approach to fostering a warm, inclusive service culture.
✨Prepare for Operational Questions
Expect questions about your operational knowledge, especially regarding PMS systems like Opera Cloud and Mews. Brush up on your understanding of front office procedures, room allocation, and guest feedback management, as these are crucial for the role.
✨Demonstrate Your Passion for Guest Experience
Be ready to talk about what authentic hospitality means to you. Share stories that highlight your commitment to guest satisfaction and how you’ve handled escalated concerns effectively. This will show that you’re not just about meeting standards, but genuinely care about creating memorable experiences.
