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- Tasks: Coordinate patient care and support the clinical team in a dynamic healthcare environment.
- Company: One5 Health, a modern, patient-centred GP clinic in Central London.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Experience in healthcare administration and strong organisational skills required.
- Other info: Join a passionate team dedicated to enhancing long-term health outcomes.
The predicted salary is between 36000 - 60000 £ per year.
One5 Health is more than a GP clinic. We are a doctor-led, evidence-based, modern medical practice located in Central London, specialising in providing high-quality, affordable, and accessible healthcare services. One5 Health is dedicated to patient-centred care and enhancing long-term health outcomes and operates by the fundamental principle of prevention being better than cure.
We are seeking a full-time Care Coordinator to join our team on-site in our Central & East London Clinics. In this role, you will be responsible for the day-to-day running of One5 Health. Acting as the central point of coordination between patients, clinicians, and the wider team, you will manage communications, appointments, and administrative workflows with a strong focus on urgency, accuracy, and patient experience.
You will monitor multiple inboxes, prioritise urgent tasks, support the clinical team, and ensure patients receive timely, professional responses throughout their care journey.
Key Responsibilities- Actively monitor and scan all relevant inboxes throughout the day to identify and prioritise urgent matters.
- Escalate urgent patient queries, clinician requests, and sales enquiries appropriately.
- Manage and action urgent tasks set by clinicians or the wider team.
- Respond promptly and professionally to patient emails and queries.
- Manage appointment cancellations, rescheduling, and time changes.
- Handle urgent patient queries with empathy and efficiency.
- Support interim and annual recall processes, ensuring patients are contacted and booked appropriately.
- Respond to new patient and sales enquiries, providing accurate information and next steps.
- Support clinical team emails and queries in line with internal processes.
- Upload clinical results and share them according to Lead Clinician SOPs.
- Complete result uploads accurately and in a timely manner.
- Assist clinicians with administrative tasks to support patient care delivery.
- Manage invoicing tasks accurately and in line with company procedures.
- Maintain accurate records and ensure documentation is uploaded correctly.
- Ensure all actions comply with data protection, confidentiality, and clinical governance standards.
- Previous experience in healthcare administration, care coordination, or a similar role.
- Strong organisational skills with the ability to prioritise urgent tasks in a fast-paced environment.
- Excellent written communication skills with a professional and patient-focused approach.
- Attention to detail and organisational skills to manage multiple priorities.
- Previous experience in a healthcare setting, preferably with exposure to primary care systems.
- Confident using email, practice management systems, and digital tools.
- Ability to work independently while supporting a multidisciplinary team.
Care Coordinator employer: One5 Health
Contact Detail:
One5 Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at One5 Health. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to care coordination. Think about how you’d handle urgent patient queries or support the clinical team, and be ready to share your experiences.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight specific examples of how you've managed multiple priorities in a fast-paced environment. This will demonstrate you're the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the One5 Health team.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us know why you're passionate about patient-centred care. Share any experiences that highlight your commitment to enhancing health outcomes and how you align with our values at One5 Health.
Highlight Your Organisational Skills: As a Care Coordinator, you'll need to juggle multiple tasks. Make sure to showcase your organisational skills in your application. Use specific examples from your past roles where you successfully managed urgent tasks and prioritised effectively.
Be Professional Yet Personable: Your written communication should reflect professionalism while also being approachable. We want to see how you can connect with patients and colleagues alike, so keep your tone friendly but respectful throughout your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at One5 Health
✨Know the Company Inside Out
Before your interview, take some time to research One5 Health. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As a Care Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed urgent tasks or prioritised effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate with Empathy
Given the patient-centred approach of One5 Health, it's crucial to convey empathy during your interview. Practice responding to hypothetical patient scenarios, showcasing your ability to handle queries with care and professionalism.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how they measure success in the Care Coordinator position. This shows that you're not just interested in the job, but also in how you can contribute to their goals.