Housekeeping Support Worker in High Wycombe

At YMCA, we are committed to providing safe, welcoming, and well-maintained environments where residents can thrive and develop greater independence. As a Housekeeper, you will play a vital role in maintaining high standards of cleanliness, health, and safety across our accommodation and communal areas, while contributing to the wellbeing of the people we support.

This role goes beyond traditional housekeeping duties. You will work alongside residents, colleagues, and support teams to help create a positive living environment, encouraging independence, dignity, and respect. We are looking for a reliable, compassionate, and proactive individual who takes pride in delivering high standards, works well as part of a team, and is committed to supporting vulnerable people within a supported housing setting.

What You'll Be Doing

Supporting Residents

• Encourage residents to take part in day-to-day activities and help reduce social isolation where appropriate.
• Support residents in developing independent living skills, including domestic tasks, being a good neighbour, and maintaining a safe and secure home environment.
• Liaise with the Supported Housing Team regarding any concerns, welfare issues, or changes in a resident's circumstances.

Health, Safety and Compliance

• Follow all health and safety policies and procedures, including COSHH regulations and the safe use of cleaning chemicals and equipment.
• Report accidents, incidents, hazards, and maintenance issues promptly.
• Use all personal protective equipment (PPE) provided, including cut-resistant gloves when handling waste or cleaning areas where potential hazards may not be visible.
• Carry and use a staff radio at all times whilst on duty to ensure support can be accessed quickly when needed.
• Complete all mandatory training and maintain compliance with organisational requirements.
• Regularly check company emails and staff communications to stay informed of important updates, news, and operational changes.

Housekeeping Duties

• Maintain high standards of cleanliness and hygiene throughout communal areas and accommodation.
• Safely operate and store cleaning equipment in accordance with manufacturer guidelines, including steam cleaners, scrubber dryers, polishers, and carpet cleaning machinery.
• Ensure cleaning tasks are completed efficiently and to the required standard.

Working as Part of the Team

• Work collaboratively with colleagues across the organisation to support the smooth running of the service.
• Meet performance objectives and quality standards set by your manager.
• Attend team meetings, training sessions, and other organisational events as required.
• Follow YMCA policies, procedures, and values at all times.
• Undertake any other reasonable duties appropriate to the role as requested by management.

About you

We're looking for someone who is passionate about supporting people, takes pride in delivering a high-quality service, and wants to make a meaningful difference in the lives of our residents.

You will be a confident and approachable individual with excellent communication skills and the ability to build positive relationships with residents, colleagues, and external partners. You will be organised, proactive, and able to manage competing priorities in a fast-paced environment.

Essential Skills and Experience

• Strong verbal and written communication skills, with the ability to engage effectively with a wide range of people.
• Excellent organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.
• A proactive, solution-focused approach and the confidence to use your initiative when resolving challenges.
• A compassionate and empathetic approach, with a genuine commitment to supporting vulnerable individuals.
• Experience of working within housing, supported accommodation, social care, homelessness services, or a similar environment.
• An understanding of the challenges faced by individuals with support needs and a commitment to promoting independence and wellbeing.
• The ability to work both independently and collaboratively as part of a team.

Desirable Qualifications and Experience

• A qualification in Housing, Social Care, Health & Social Care, or a related field.
• Knowledge of safeguarding, support planning, and working with vulnerable adults.
• Experience of delivering person-centred support within a housing or community-based setting.

Driving Requirements

• A full UK driving licence and access to a vehicle for business use.
• Appropriate business insurance to cover work-related travel.

This is a full time Permanent Position

Hours per week: 37.5

Working Pattern: Monday to Sunday FTE WBH

Important information:

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.