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- Tasks: Be the first point of contact for those needing support after domestic abuse.
- Company: One YMCA, dedicated to making a difference in local communities.
- Benefits: Full-time role with opportunities for training and development.
- Why this job: Make a real impact by helping individuals rebuild their lives.
- Qualifications: Compassionate, organised, and committed to equality and diversity.
- Other info: Flexible working hours and a supportive, inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
One YMCA delivers vital services including social housing, health and wellbeing programmes, children’s services, and youth and community activities that make a real difference across our local communities. We are seeking a Triage and Intervention Officer to be the first point of contact for children and adults seeking support after experiencing domestic abuse. In this rewarding role, you will complete risk and needs assessments, create personalised safety and support plans, and offer timely responses via our helpline, webchat, and referral pathways. Working closely with the IDVA Team Leader, you will support both IDVA and therapeutic teams, maintain accurate case records, and ensure all work aligns with best-practice standards. You will manage your own workload, meet agreed KPIs, and play an essential part in ensuring victims receive high-quality, timely, and effective support. If you are organised, compassionate, and committed to helping people rebuild their lives, we would love to hear from you!
Requirements:
- Willingness to undertake training and development relevant to the role.
- Commitment to valuing equality and diversity and applying this to all areas of work.
- Willingness to adjust working hours to meet operational needs, including occasional evening and weekend work.
- Access to a vehicle for travel in the course of your work, along with suitable business insurance to cover work-related travel. You must have a full Great Britain driving licence. If you have more than three points on your licence, please contact us to discuss before applying.
- As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made.
We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying.
We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process. At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
This is a Full Time role. Hours per week: 37.5 Working Pattern: Monday - Friday / 37.5 hours per week.
Triage & Intervention Officer in Bedford employer: One YMCA
Contact Detail:
One YMCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage & Intervention Officer in Bedford
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to One YMCA. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to domestic abuse support. We want you to shine, so think about how your skills align with the role of Triage & Intervention Officer.
✨Tip Number 3
Show your passion for helping others! In your conversations, share personal stories or experiences that highlight your commitment to supporting vulnerable individuals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the One YMCA team.
We think you need these skills to ace Triage & Intervention Officer in Bedford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in the lives of those affected by domestic abuse.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Triage & Intervention Officer. We love seeing candidates who take the time to connect their background to what we do at One YMCA.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’re the right fit for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at One YMCA
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Triage & Intervention Officer. Familiarise yourself with the key tasks like risk assessments and support plans. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
This role is all about helping others, so be prepared to share examples of how you've supported individuals in difficult situations. Highlight your empathy and commitment to making a difference, as these qualities are essential for success in this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of specific scenarios where you've had to make quick decisions or manage a crisis, and be ready to discuss how you approached those challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the organisation and the role. You might ask about the training opportunities available or how the team collaborates to support clients effectively.
