At a Glance
- Tasks: Be the first point of contact for emergency calls, helping adults and children in need.
- Company: Join Lincolnshire County Council's dedicated Out of Hours team.
- Benefits: Flexible hours, full training, and opportunities for ongoing development.
- Other info: Work in a supportive environment with shifts that fit around your schedule.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Passion for customer service, strong communication skills, and IT proficiency.
The predicted salary is between 26400 - 31200 £ per year.
Overview
Customer Service Advisor – Out of Hours Team, Corporate Hub
Location: Customer Service Centre, Lancaster House, Lincoln
Hours: 20 hours per week, 12 weeks. Shifts include overnight (midnight to 8am), evenings, weekends, and all public holidays. Core hours are Monday–Thursday 17:30–08:00 and Friday to Monday 17:30–08:00.
Responsibilities
- Serve as the first point of contact for the Out of Hours service on the Lincolnshire County Council contract, handling emergency calls related to Adults and Children's Social Care.
- Deal with calls from professionals (e.g., Police and Health Services) and members of the public; gather and process information efficiently and accurately.
- Respond to calls about District Council Services (e.g., Council Housing Repairs) and other local services including Libraries and Heritage inquiries.
About you
- Demonstrate a passion for delivering excellent customer service with strong communication skills.
- Be flexible and willing to work evenings, weekends, and overnight shifts.
- Have good IT skills, with competency in using Microsoft Office and Windows.
What you will be given
You will receive a full induction and relevant training aligned to your role and ongoing development.
Where you will work
Our offices are based in Lincoln City Centre at Lancaster House.
Customer Service Advisor Out of Hours employer: One World Recruitment Ltd
As a Customer Service Advisor in the Out of Hours Team at Lincolnshire County Council, you will be part of a dedicated workforce committed to providing exceptional support to the community. Our work culture prioritises flexibility and teamwork, offering comprehensive training and development opportunities to help you grow in your role. Located in the heart of Lincoln City Centre, you will enjoy a vibrant environment that fosters both personal and professional growth while making a meaningful impact on the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Out of Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like One World Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at One World Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor Out of Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and One World Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about One World Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at One World Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress One World Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which One World Recruitment Ltd will surely appreciate.
