At a Glance
- Tasks: Respond to emergency calls and support vulnerable customers with empathy and clarity.
- Company: Join a dedicated team in social care, making a real difference in people's lives.
- Benefits: Flexible working hours, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to work across various locations.
- Why this job: Be the voice of support for those in need and help create safer communities.
- Qualifications: Strong communication skills and a compassionate approach to customer service.
The predicted salary is between 30600 - 37400 £ per year.
Job Specific Requirements
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
- To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.
- To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
- Communicate clearly, concisely and appropriately to a wide range of customers and colleagues.
- To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
- To liaise with officers from a range of council and partner agencies including out of hours highways, noise pollution and emergency services.
- Adhere to set guidelines for calls received out of hours for key stakeholders dealing with repairs and schemes.
- Work with current and emerging technology to enhance customer contact services.
- Work as part of the wider team ensuring continuous improvement responding to change in a positive manner.
Corporate Requirements
- To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.
- To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
- To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. To support you in this, you are required to access safeguarding training at the level which is relevant to this post.
- To actively support the Council to reduce its carbon emissions and deliver climate resilient services and places.
- As a term of your employment, you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.
Control Centre Operator G4 - Telecare - Social Care Non-Qualified employer: One World Recruitment Ltd Careers
Join a dynamic and supportive recruitment team where your growth is our priority. As a Trainee Recruitment Consultant, you'll receive comprehensive training and mentorship, allowing you to thrive in a fast-paced environment while building valuable relationships with candidates and clients. Our vibrant work culture encourages collaboration and innovation, making it an ideal place for motivated individuals to kickstart their careers in recruitment.
Contact Details:
One World Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Centre Operator G4 - Telecare - Social Care Non-Qualified
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at One World Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like One World Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Control Centre Operator G4 - Telecare - Social Care Non-Qualified
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to One World Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at One World Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at One World Recruitment Ltd Careers!
How to prepare for a job interview at One World Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
