Health & Wellbeing Coach - Chronic Pain - The Bay Medical Practice in Ryde

Closing date is 09 December 2025

Contract: Permanent

Hours: Full Time - 37.5 hours per week

Salary: £31,148 per annum

We are looking for a Health & Wellbeing Coach with a background in exercise/physical activity to work at The Bay Medical Practice (Sandown and Shanklin branches) supporting patients with chronic pain. This role would be suitable for an individual that meets the below criteria:

• Are you an exercise professional or do you have a clinical background in helping people with managing pain?
• Are you passionate about helping people overcome barriers to achieve their goals?
• Do you want to work in a multi-disciplinary team who share the same vision?

This role has evidence-based emphasis on exercise and will include delivery of the Escape Pain programme. Offers of employment are subject to meeting the requirements for the Escape Pain training. We'll need your qualifications and experience of supporting people into exercise and in return you can expect an exciting and challenging role that has a vast scope for improving people's lives. Local knowledge, a full current driving licence and the use of a car is essential.

Main duties of the job:

The role is varied and will include supporting self-management education, peer support, case management and facilitating group consultations, as well as the delivery of the Escape Pain programme and facilitation of other exercise approaches. You will support personal choice and positive risk-taking, while ensuring that patients understand the accountability of their own actions and decisions. This exciting role is to support patients with chronic pain to develop evidence-based strategies to live fulfilling and enriching lives. The evidence is overwhelming that the right type of exercise and lifestyle approach is key to improving patients' situations.

One of the core components of this role will be the delivery of the Escape Pain Programme for which specific qualifications are required. Training will be provided in the programme delivery.

Job responsibilities:

• Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them.
• They support people to develop their knowledge, skills and confidence or to build their patient activation - in managing their health and care, to improve their health outcomes and quality of life.
• Health coaches do this by coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives and providing interventions such as self-management education and peer support.
• Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload.
• They identify when a person's needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations.

Key responsibilities:

1. Under the clinical governance of the GP, take referrals from the wider practice team including GPs, Practice Nurses, Social Prescribers, Clinical Pharmacists and Physiotherapists who will have identified patients that meet the criteria for Health and Wellbeing coaches.
2. Deliver the Escape Pain Programme and support patients with ongoing exercise/activity plans.
3. Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives.
4. Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empower them to manage their own health and wellbeing, and live independently.
5. Support and deliver group consultations, with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.
6. Work with the broader MDT to maximise the support available to patients, including the social prescribing team to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
7. The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals.
8. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies.
9. Work with social prescribing colleagues to draw on and increase the strengths and capacities of local communities.
10. Work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable.

Person Specification:

Experience:

• Essential: Ability to demonstrate management of own caseload and prioritisation of case work.
• Desirable: An understanding or previous experience of working within a Primary Care organisation or a comparable not-for-profit agency.

Personal Qualities:

• Essential: Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Desirable: Flexibility to work outside of core office hours.

Qualifications:

• Essential: Hold a recognised clinical qualification with basic clinical knowledge of osteoarthritis and its management.
• Desirable: Leadership and/or management qualification.

Skills:

• Essential: Ability to communicate complex and sensitive information effectively with people at all levels.
• Desirable: Knowledge of IT systems, including ability to use word processing skills, emails and the internet.

Other requirements:

• Essential: Disclosure Barring Service (DBS) check.