Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patient records and administration in a fast-paced medical environment.
- Company: Join Cowes Medical Centre, a caring community-focused healthcare provider.
- Benefits: Enjoy competitive pay, 25 days holiday, and a supportive team atmosphere.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Attention to detail and IT skills are essential; NHS experience is a plus.
- Other info: Be part of a dynamic team dedicated to continuous improvement and patient wellbeing.
The predicted salary is between 25000 - 30000 £ per year.
The closing date is 12 April 2026.
Please note: This vacancy is being advertised by One Wight Health Ltd - GP Federation, on behalf of Cowes Medical Centre. Cowes Medical Centre will be the employer for this post.
Hours: 20 to 30 hours per week across Monday to Friday. One day to be either Monday or Friday.
Salary: National Living Wage with increase following end of probationary period.
Holidays: 25 days (pro rata) + bank holidays.
Are you organised, proactive and great at keeping things running smoothly behind the scenes? We are looking for a reliable and detail-focused person to join our team that quietly makes a real difference in their community. This is a chance to work in a caring environment where your contribution truly matters in supporting patient care.
This varied role provides general administrative support for patient registration and record processes. To thrive in this role, you will be methodical and meticulous to ensure records are correct, and work is completed. You will always observe complete confidentiality.
Main duties of the job:
- You will be part of a team that ensures patient information, correspondence and records are handled accurately and efficiently.
- Your day will be varied and fast-paced, including:
- Post and general administration
- Email inbox monitoring
- Registrations, records and requests
- Patient record data entry
What We're Looking For:
- Strong attention to detail
- Confidence using IT systems (SystmOne experience is a bonus)
- Ability to follow protocols accurately
- A calm, organised approach to a busy workload
- A team player who takes pride in supporting high-quality patient care
About us:
We are a multi-disciplinary team of GPs, ANPs, MHP, paramedics, nurses, GP (healthcare) assistants, pharmacist, social prescriber, dietitian, wellbeing coach, MSK practitioners, phlebotomists and administrative and cleaning staff who all work closely together to deliver excellent patient-centred care. Every team member is valued, and we encourage open communication, mutual respect and shared learning.
We provide care to just over 15,500 patients from a modern, purpose-built building with free parking, disabled access and an attached (independent) pharmacy on-site. The work environment is fast-paced, where change and continuous improvement is the norm. Our next exciting change is that we will merge with Newport Health Centre. This merger will bring together two well-established practices into a single, stronger organisation better positioned to meet the challenges we all face. We believe this step will strengthen our ability to deliver high quality, sustainable care for our patients and supportive working environments for our teams.
We value homemade cake, teamwork, innovation, and continuous improvement in a supportive atmosphere. Joining us means being part of a practice that makes a real difference in the health and wellbeing of our community.
Job responsibilities:
This role is to provide general administrative support for patient registration and record processes. To thrive in this role, you will be methodical and meticulous to ensure records are correct, and work is completed each day. You will always observe complete confidentiality.
Key Tasks & Responsibilities:
- Manage your own emails, tasks, and mandatory training
- Consistently complete incoming work
- Enter coded information accurately and quickly
- Work together with colleagues, in particular the other Admin for patient records
- Any other work requested by a manager, or your line manager to support ad hoc tasks
Post & General Support:
- Date-stamp all correspondence.
- Open courier post from St Marys or communication received over the reception desk, through the letter box, from the internal scanning tray, triage then scan relevant documents into a batch for processing.
- Open external post, scan patient related documents into a batch/distribute non-scanned items to relevant parties.
- Apply correct postage to all outgoing letters and parcels including signed for / special delivery and ensure the post is ready for collection on the ground floor each day.
- Inform MC when stamp supplies are low (when starting on last book of that type of stamp).
- If patient is requesting GP/ANP appointments via letter, check record for any exceptions, if no, send letter advising need to use Rapid HealthPrint monthly cleaning sheets ready for the last Friday of the month to support infection control process.
Email Box Monitoring:
- Review CowesMC mailbox for all incoming alerts, patient correspondence etc every 30 minutes to process/forward according to the protocol.
- Monitor daily the retinal screening mailbox, processing onto the patient record and coding retinal screening letters.
Online Registrations, Subject Access or Insurance Requests:
- Support patients requesting full access to their patient record, run the record through iGPR ready for GP review and processing full access.
- Support the photocopying of records for insurance or subject access requests for the Insurance or SAR administrators to complete; this may include printing electronic records and copying Lloyd George paper records to form one complete copy record in preparation for forwarding, in accordance with the Subject Access Request protocol.
Patient Registration & Record Transfers:
- Add data (allergies, medical history, smoking, drinking, ethnicity & communication adjustments) from new patient registration paperwork and tasks to the patient record.
- Accept new patient records for registering patients from PCSE, add to tracking log, enter on SystmOne and allocate to teams as required (to record cervical screening, child immunisations etc) then process these records for offsite storage by Restore packaging up, labelling and taking downstairs.
- Request patient records from offsite storage (Restore) for internal use (track and allocate to requestor and then process back to Restore).
- For deducted patients (leavers or deceased), locate, label and send paper record to PCSE as patient is no longer registered here.
- Send the TR forms in line with NHS guidelines to PCSE.
Patient Records data entry:
- Following protocols, record on patient records:
- Mammograms
- RIPs, email clinicians with RIP information, follow the RIP process to ensure data is added consistently - deducting the patient as appropriate after the required amount of time.
- DNA (did not attend) letters and sending reminders for the patient to attend.
- Adult and children's/family safeguarding data.
- Immunisations.
Person Specification:
Other requirements:
- Essential: Ability to deal with all matters in a confidential manner.
- Willingness to help cover for holiday/sick leave of other staff.
Experience:
- Essential: 12 months+ data entry/data administration experience.
- Good IT skills able to use Microsoft office & learn how to use new applications.
- Desirable: Experience within the NHS. Previous knowledge of SystmOne.
Skills:
- Essential: Excellent attention to detail.
- Able to enter information accurately and consistently.
- Able to concentrate for prolonged periods of time.
- Good analytical skills.
- Good problem-solving skills.
- Ability to manage time and workload.
Qualities & Attributes:
- Essential: Detail orientated person.
- Reliable, trustworthy and conscientious.
- Pleasant, cheerful manner, that carries through under pressure.
- Smart, clean & well-presented appearance.
- Self-starter, able to take direction and work as part of a team.
- Desirable: Able to pick up what is happening around you and be able to show a proactive approach to excellent workflow delivery.
Qualifications:
- Essential: Minimum of English GCSE 'C' or equivalent.
- Desirable: Medical terminology training. Touch typing.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details:
Employer name: One Wight Health Ltd
Address: Cowes Medical Centre, 200 Newport Road, Cowes, Isle Of Wight, PO31 7ER.
Administration - Patient Records - Cowes Medical Centre in Ryde employer: One Wight Health
Contact Detail:
One Wight Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration - Patient Records - Cowes Medical Centre in Ryde
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare admin field, especially those at Cowes Medical Centre. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of patient records management. Familiarise yourself with SystmOne if you can, as it’ll show you’re serious about the role.
✨Tip Number 3
Show off your attention to detail during the interview. Bring examples of how you've handled data entry or administrative tasks accurately in the past. It’s all about proving you can keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Administration - Patient Records - Cowes Medical Centre in Ryde
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our team at Cowes Medical Centre, so don’t hold back on showcasing your relevant experience!
Be Detail-Oriented: Given the nature of the role, attention to detail is key! Double-check your application for any typos or errors before submitting. We appreciate a meticulous approach, just like we do in our patient records.
Show Your Enthusiasm: Let your passion for supporting patient care shine through in your application. We’re looking for someone who’s proactive and organised, so share examples that demonstrate your commitment to making a difference in the community.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at One Wight Health
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with patient record processes and the specific duties mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Attention to Detail
Since this role requires a meticulous approach, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error in data entry or ensuring confidentiality, these stories will highlight your suitability for the job.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions related to administration and patient records. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or how they handle busy workloads. This shows that you’re not only interested in the role but also in how you can contribute to the team’s success.