Health Care Assistant - Argyll House Surgery

This vacancy is being advertised by 'One Wight Health - GP Federation' on behalf of Argyll House GP Surgery. Argyll House GP Surgery will be the employer for this post. Argyll House Surgery is looking for an experienced, enthusiastic and committed Healthcare Assistant to join our friendly team.

Hours: 37.5 hours per week

Salary: Subject to experience

Main duties of the job:

• You must be able to demonstrate that you are an excellent team player and will assist the Practice Nurse and Clinical Team in the provision and delivery of safe patient care.
• Experience of working with the public.
• Good communication skills.
• Strong IT skills.
• Ability to work as part of the multi-disciplinary team and independently.
• Experience working under pressure in a fast‑paced busy healthcare setting.

About us:

Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years. Our team includes a full‑time GP, two part‑time GPs, two practice nurses, and one healthcare assistant as well as a Clinical Pharmacist, Practice Manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence. Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.

CQC: We are pleased to announce that following our CQC inspection in May 2018 the practice has received a rating of Good.

Job responsibilities:

• Working under the direct supervision of the Practice Nurses and strictly in accordance with specific Practice guidelines and protocols, the Healthcare Assistant will assist the Practice clinical team in the provision and delivery of prescribed programmes of patient care.
• Consult with patients and their families to undertake assessments of patient need.
• Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long‑term condition management and patient education.
• Be an integral part of the general practice team.
• Provide clinical support to registered nurses and other healthcare professionals within the organisation.
• Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives.
• Act as a chaperone as required.
• Ensure specimens are recorded and ready for onward transportation.
• Provide support during minor operations as required.
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC Policy.
• Work within national and local protocols where these exist.
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
• Recognise the boundaries of their practice and know when and to whom patients should be referred.
• Support in the delivery of enhanced services and other service requirements.
• Support the administrative team on an as‑required basis.
• Undertake all mandatory training and induction programmes.
• Contribute to and embrace the spectrum of clinical governance.
• Maintain a clean, tidy, effective working area at all times.
• Attend a formal appraisal with their manager at least every 12 months.

Wider responsibilities:

• Participate in any audits as directed.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning.
• Complete opening and closing procedures in accordance with the duty rota.

Confidentiality: The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

Person Specification:

Experience:

• Essential: Experience of working with the general public. Experience of working in a healthcare setting.
• Desirable: Has worked in a primary care environment. Understanding of infection prevention and control measures.

Qualifications:

• Essential: Has completed the Care Certificate or equivalent qualification and as detailed within CQCs GP mythbuster 57: Health Care Assistants in General Practice.

Personal Qualities:

• Ability to follow legal, ethical and clinical policy and procedure.
• Knowledge of and ability to work to key policies and procedures.
• Ability to use own initiative, discretion, and sensitivity.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to work as a team member and autonomously.
• Excellent communication skills and effective in communicating and understanding patient needs.
• Sensitive and empathetic in distressing situations.
• Commitment to ongoing professional development.
• Punctual and committed to supporting the team effort.
• High levels of integrity and loyalty.
• Clear, polite telephone manner.
• Flexible and cooperative.
• Motivated.

Desirable: Competent in the use of MS Office and Outlook. Good organisational skills. Problem solver with the ability to process information accurately and effectively, interpreting data as required. Effectively utilise resources.

Clinical knowledge and skills:

• Essential: Ability to undertake vaccinations. Understanding of the principles of ECGs. Wound care/removal of sutures and staples. Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc. Ability to work within own scope of practice and understanding when to refer to colleagues. Clinical IT system user skills and the ability to record accurate clinical notes. Understanding of safeguarding adults and children. Understand the requirement for PSDs and associated policy.
• Desirable: Able to perform venepuncture. Broad knowledge of clinical governance. Chaperone procedure.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: One Wight Health Ltd

Address: Argyll House Surgery, 78 WEST STREET, Ryde, PO33 2QG, United Kingdom