Business Support Administrator - Payroll & Recruitment in Southampton

A well-established UK recruitment business specialising in delivering high-quality staffing solutions across the built environment and technical sectors. They have built a strong reputation for professionalism, reliability and long-term client partnerships, supporting a wide range of contractors and clients across construction, engineering and related industries.

The business operates with a collaborative and fast-paced culture, where accuracy, service and communication are highly valued. Their support teams play a key role in ensuring smooth operational delivery, working closely with both recruitment consultants and payroll functions to maintain a high standard of service for candidates and clients alike. This is a growing organisation that values development, teamwork and continuous improvement, offering a structured environment where employees can build long-term careers within business support, payroll or recruitment functions.

Summary

This role provides pivotal support to both the payroll and recruitment functions. The job holder will ensure accurate and timely processing of timesheets and payments while assisting recruitment consultants with candidate and client administration. As the first point of contact for inbound queries, the role requires a strong customer focus, attention to detail and adherence to established company procedures and regulatory requirements.

Main Responsibilities:

• Accurately process weekly candidate timesheets, raise any discrepancies and resolve queries in a timely manner.
• Assist the payroll team with registering candidates for payment, entering data into payroll systems and sending payment instructions to external providers.
• Support recruitment consultants with administrative duties including booking interviews, arranging candidate registrations, writing and posting job advertisements, compiling CVs and maintaining candidate compliance records.
• Answer and action inbound calls and emails from candidates, clients and colleagues, directing queries to the appropriate team and ensuring a high standard of customer service.
• Ensure adherence to company policies, health and safety, GDPR and HMRC regulations in all administrative and payroll processes.
• Participate in regular training, team meetings and audits to support continuous improvement and compliance.

Qualifications, Skills and Experience:

• Maths and English GCSE (or equivalent) at grade 5 (C) or above.
• Previous experience in an administrative or payroll environment is desirable; training will be provided.

Key Skills Required:

• IT literate with the ability to use Word, Excel, Outlook and CRM systems to a moderate level.
• Strong telephone manner and written communication skills.
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• High level of attention to detail and numerical accuracy.
• Ability to work as part of a team with a positive and flexible attitude.
• Willingness to learn, develop and take on new challenges.

Core Competencies:

• Demonstrates enthusiasm in the way they carry out their role.
• Ability to build and maintain relationships with clients, candidates and colleagues.
• Self-motivated to achieve results and support the team.
• Results oriented with the ability to focus on service targets.
• Dynamic attitude with the perseverance to overcome setbacks.
• Customer service skills and a professional approach.
• Influencing skills and the ability to communicate clearly.
• Demonstrates sound commercial awareness.

Company Values:

Display behaviours in line with the company’s core values: specialist, committed, honest, dedicated and credible.

Future Development:

• Have a minimum of 6-12 months experience in the role.
• Be fully competent in the current role with a thorough understanding of the next role.
• Complete all relevant training and demonstrate a clear commitment to the business and its strategy.
• Achieve goals and objectives set within reviews and agreed time-scales.
• Maintain high standards of accuracy and customer service to support progression within the payroll or recruitment teams.

Salary: Competitive hourly rate depending on experience.

If you would be open to learning more, or applying, please click the apply now button or contact James at One Way on 07741242781 for more information.