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For Companies At a Glance
- Tasks: Support B2C Sales teams with customer interactions and sales processes.
- Company: One Utility Bill simplifies household bills into one easy payment.
- Benefits: Enjoy a competitive salary, 25 days holiday, employee discounts, and health benefits.
- Why this job: Join a vibrant team culture with fun activities and a focus on diversity.
- Qualifications: Strong communication skills, confident phone manner, and problem-solving abilities required.
- Other info: Flexible working hours and opportunities for personal development through learning.
The predicted salary is between 21000 - 29000 £ per year.
Sales Support Advisor
Fixed-Term Contract | £26,200
The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing
You will support our B2C Sales teams in a wide-range of tasks and so being able to drop and roll is an essential!
Your core tasks could include:
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Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
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Making outbound calls to leads in our sales pipeline, to finalise their package set up
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Sending engaging and timely emails & SMS to pipeline customers to aid in conversion to sale
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Validation of sales to ensure quality and improve customer experience
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Own a variety of Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
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Work within SLA’s and manage your time efficiently across your projects
A little bit about you
If the list below describes you, make sure you hit apply!
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Strong verbal and written communication skills are essential
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MUST HAVE a Confident phone manner
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Ability to multi-task and move between tasks using prioritisation
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Must be self motivated and have a positive attitude
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Problem-solving skills
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Resilience, understanding, patience and empathy
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Adaptable and a fast learner
What you’ll get from us
You can expect a salary of £26,200 plus an uplift each year to say thanks
25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year
Access to our shiny employee discounts platform, Magpie.
Up to £1500 for direct business benefit learning of your choice
️ A paid volunteering day with our chosen charities or a charity close to your heart.
️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East
️ Prefer two wheels? Get yourself a new set with our Cycle to Work scheme
Enhanced Pension Contributions once you’ve been with us for 3 years
️ Free independent mortgage advice from Charles Cameron & Associates
️️ Lots of socials like our weekly football and badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter – do you see yourself as the Bob Ross of our next paint & sip night or taking the crown in our annual table tennis competition?
We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats
The shift pattern for this team will be Monday to Friday 9-5pm or 10-6pm on a weekly rotation.
Be Fiercely You isn\’t just a value, it\’s how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you\’re passionate about what you do, we want to hear from you, no matter your background
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Sales Support Advisor (Fixed-Term Contract) employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor (Fixed-Term Contract)
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding how One Utility Bill bundles household bills can help you articulate your enthusiasm during conversations with the team, showing that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone manner! Since a confident phone presence is crucial for this role, consider role-playing with friends or family to enhance your communication skills and ensure you come across as friendly and professional.
✨Tip Number 3
Demonstrate your adaptability by preparing examples of how you've successfully managed multiple tasks in previous roles. This will show the hiring team that you can handle the dynamic nature of the Sales Support Advisor position.
✨Tip Number 4
Highlight your problem-solving skills by thinking of specific instances where you've resolved issues effectively. This will resonate well with the team, as they value resilience and a positive attitude in their employees.
We think you need these skills to ace Sales Support Advisor (Fixed-Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Advisor role. Emphasise your communication skills, problem-solving abilities, and any previous sales support or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that excite you and explain how your background makes you a great fit for the team.
Showcase Your Skills: In your application, provide examples of how you've demonstrated strong verbal and written communication skills, adaptability, and resilience in past roles. Use specific scenarios to illustrate your ability to multi-task and prioritise effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Support Advisor role.
How to prepare for a job interview at One Utility Bill
✨Show Your Communication Skills
As a Sales Support Advisor, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and confidently, demonstrating your ability to engage with customers effectively.
✨Demonstrate Problem-Solving Abilities
The role requires resilience and problem-solving skills. Be prepared to discuss specific examples from your past experiences where you successfully resolved issues or adapted to challenges, showcasing your ability to think on your feet.
✨Highlight Your Multi-Tasking Skills
Since the job involves juggling various tasks, it's important to illustrate your ability to prioritise and manage time efficiently. Share instances where you've successfully handled multiple responsibilities simultaneously, emphasising your adaptability.
✨Express Your Enthusiasm for the Company
Research One Utility Bill and express genuine interest in their mission and values during the interview. Show that you align with their culture of teamwork and dedication, which will help you stand out as a candidate who is not only qualified but also passionate about contributing to their success.
