Sales Support Advisor (Part-Time) in Newcastle upon Tyne

The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!

You will support our B2C Sales teams, Partnerships team, and Marketing team in a wide range of tasks, so being able to drop and roll is essential.

A little bit about us: We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone with suppliers, and less admin. It’s a game-changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you'll be doing:

• Working closely with, and reporting into the Sales Support Team Leader, you will be responsible for a wide range of duties that will contribute to the day-to-day functioning and success of our Growth teams.
• This role is unique in its hybrid nature, where you are managing the admin & back end, but also on the frontline with our current and soon-to-be customers, to ensure they have the best experience as they move through the complete customer journey.
• Your tasks will range from supporting and servicing both our B2B letting agent customers, as well as our B2C rental and homeowner customers while understanding how as a business we identify, attract, and convert leads to sales.
• You will gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience.
• As you develop into this role you will be able to see your ideas come to life and the impact you are making through the success of the teams supported, and overall business growth.

Some of the things you can expect in this role:

• Addressing queries and issues from letting agents via phone, email and live chat.
• Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets.
• Contacting inbound leads who have added card details to progress them to package completion.
• Liaise with and support our Growth Leaders to work towards our business and team goals.
• Validation of sales to ensure quality and improve customer experience.
• Put forward ideas and suggestions for process improvements and efficiency gains.
• Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required.
• Supporting on projects across the Growth teams.
• Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers.
• Complete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products.
• Liaise with suppliers and letting agents to resolve issues with utility registration.
• Work within SLA’s and manage your time efficiently across your projects.

A little bit about you: If the list below describes you, make sure you hit apply!

• Strong verbal and written communication skills are essential.
• Confident phone manner.
• Ability to multi-task and move between tasks using prioritisation.
• Must be self-motivated and have a positive attitude.
• Problem-solving skills.
• Resilience, understanding, patience and empathy.
• Adaptable and a fast learner.

What you’ll get from us: As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

• An annual salary of £27,796 (pro-rated to reflect your part-time hours).
• £2000 per year in bonuses paid to the full company if we achieve our shared objectives (pro-rated).

How we do stuff around here: We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how.

Here’s some key OUB terminology that you’ll become very familiar with:

• Our Company Values:
• Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
• Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
• Graft | Work hard and smart. That’s how we grow and do the best for our customers.
• Work as One | Respect other people. Try to leave your ego at the door.
• Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
• Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
• Set the Bar High | Whether you're solving problems or making a brew. Do it with gusto.
• Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
• Enjoy the Journey | Have some fun, and make sure others do too.

Our Competencies:

• Dependable | Taking ownership of performance and demonstrating accountability.
• Customer First | Thinking about the customer before making any decision.
• Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
• Expert | Seeking out knowledge and opportunities to perform better in my role.
• Leadership | Communicating shared goals clearly and effectively.

Job requirements: The hours and days that you work per week will be fixed, but we’re flexible on when you’d like these to be as long as it’s between 9am and 5pm, Monday to Saturday. Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background.