At a Glance
- Tasks: Support sales teams and enhance customer experiences through various administrative tasks.
- Company: Join a tech company revolutionising household bill payments with a fun, collaborative culture.
- Benefits: Competitive salary, flexible hours, and a vibrant office atmosphere near great pubs.
- Why this job: Make a real impact while developing your skills in a dynamic growth environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a positive attitude are essential.
The predicted salary is between 22000 - 30000 £ per year.
The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!
You will support our B2C Sales teams, Partnerships team, and Marketing team in a wide range of tasks, so being able to drop and roll is essential.
A little bit about us: We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone with suppliers, and less admin. It’s a game-changer. It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing:
- Working closely with, and reporting into the Sales Support Team Leader, you will be responsible for a wide range of duties that will contribute to the day-to-day functioning and success of our Growth teams.
- This role is unique in its hybrid nature, where you are managing the admin & back end, but also on the frontline with our current and soon-to-be customers, to ensure they have the best experience as they move through the complete customer journey.
- Your tasks will range from supporting and servicing both our B2B letting agent customers, as well as our B2C rental and homeowner customers while understanding how as a business we identify, attract, and convert leads to sales.
- You will gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience.
- As you develop into this role you will be able to see your ideas come to life and the impact you are making through the success of the teams supported, and overall business growth.
Some of the things you can expect in this role:
- Completion of weekly and monthly reporting
- Conducting analysis of reporting to guide decision making
- Addressing queries and issues from letting agents via phone, email and live chat
- Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
- Contacting inbound leads who have added card details to progress them to package completion
- Liaise with and support our Growth Leaders to work towards our business and team goals
- Validation of sales to ensure quality and improve customer experience
- Put forward ideas and suggestions for process improvements and efficiency gains
- Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required
- Supporting on projects across the Growth teams
- Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
- Complete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products
- Liaise with suppliers and letting agents to resolve issues with utility registration
- Work within SLA’s and manage your time efficiently across your projects
A little bit about you: If the list below describes you, make sure you hit apply!
- Strong verbal and written communication skills are essential
- Confident phone manner
- Ability to multi-task and move between tasks using prioritisation
- Must be self-motivated and have a positive attitude
- Problem-solving skills
- Resilience, understanding, patience and empathy
- Adaptable and a fast learner
The shift pattern for this team will be Monday to Friday 9-5pm or 10-6pm on a weekly rotation, and a Saturday expected in rotation, usually 1 in 4, subject to business needs.
Sales Support Advisor in Newcastle upon Tyne employer: One Utility Bill
One Utility Bill is an exceptional employer, offering a dynamic work environment in Newcastle upon Tyne where sales advisors can thrive. With a focus on employee growth and a supportive culture, team members benefit from uncapped commission opportunities and the flexibility of hybrid working arrangements after probation. Join us to be part of a motivated B2C sales team that values resilience and ambition, ensuring your hard work is rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research One Utility Bill, understand their mission, and be ready to chat about how you can contribute to their growth. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to sales support. Think about how you’d handle customer queries or multi-tasking situations, as these are key in the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the One Utility Bill family!
We think you need these skills to ace Sales Support Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Sales Support Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our Growth teams!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at One Utility Bill
✨Know the Company Inside Out
Before your interview, make sure you research One Utility Bill thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Multi-Tasking Skills
As a Sales Support Advisor, you'll need to juggle various tasks. Prepare examples from your past experiences where you've successfully managed multiple responsibilities. This will demonstrate your ability to adapt and prioritise, which is crucial for this role.
✨Practice Your Communication Skills
Strong verbal and written communication skills are essential for this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently, especially over the phone.
✨Be Ready to Problem-Solve
Expect to be asked about how you would handle specific customer issues or challenges. Think of scenarios where you've had to use your problem-solving skills and be prepared to discuss them. This will highlight your resilience and adaptability, key traits for the role.
