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For Companies At a Glance
- Tasks: Engage with customers over the phone to promote our innovative bill solutions.
- Company: Join a fast-growing tech company transforming how people manage their bills.
- Benefits: Earn £27,976 plus commission and bonuses for hitting targets.
- Other info: Enjoy a supportive culture focused on growth and collaboration.
- Why this job: Be part of a dynamic team making a real difference in customer finances.
- Qualifications: Target-driven, resilient, and organised individuals are encouraged to apply.
The predicted salary is between 27976 - 27976 £ per year.
A little bit about us
We are a tech business that makes bills easier with a custom bills package and the option to split the bills with other bill payers. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer for 49,000 happy customers and counting.
The B2C Sales Team
Our B2C Sales Team is core to our ambitious growth plans, and we are planning to add new advisors to the team monthly. The team is responsible for acquiring new customers and retaining those who currently have contracts with us. You will join one of our three sub-teams:
- Notify Team: Informs new tenants, on behalf of our Notify clients, who their utility suppliers are and presents the OUB package offering. This team focuses on the rental market.
- SSU (Self Sign Up) Team: Follows up on quotes created via the OUB website where they've identified they're moving home, created a quote but haven’t yet completed sign up.
- Retentions: Reaches out to customers who are looking to cancel or have their contract up for renewal to retain them.
No matter the team, all advisors are confident in their ability to promote the benefits of OUB and close the deal.
What you’ll be doing
This is an outbound role, so you’ll spend a lot of the time on the phone speaking to potential and existing customers, representing OUB and our clients. Additionally, to be successful in this role, your admin and organisational skills need to be on point too, as you’ll have your own pipeline to manage, quotes to create and emails to send.
Depending on which sub-team you join, you may have slightly higher or lower KPIs due to the different lead sources, so we’ve used the average across the three to give you an idea of what success looks like:
- 50 - 60 outbound calls per day
- 3 hours of talk time per day
- Sales closed/packages saved 2-3 per day
We’re looking for someone who is:
- Target Driven: You’re motivated to work towards ambitious targets and KPIs.
- Resilient: You can bounce back from difficult days or challenging calls and not let it affect your motivation.
- Coachable: You’re open to feedback from call coaching, training, and check-ins, and proactively act upon these to improve.
- Organised: Your admin skills are on point for managing your pipeline, creating deals, and responding to emails.
- Autonomous: You’re capable of carrying out tasks independently, managing your own workload, and maintaining a strong pipeline to achieve KPIs.
What you’ll get from us
As well as all of the great perks listed below, here’s what you can expect to gain financially from this role:
- An annual salary of £27,976
- Commission paid monthly when you hit your targets
- £2000 per year in bonuses paid to the full company if we achieve our shared objectives
How we do stuff around here
We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how.
Here’s some key OUB terminology that you’ll become very familiar with.
Our Company Values
- Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
- Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
- Graft | Work hard and smart. That’s how we grow and do the best for our customers.
- Work as One | Respect other people. Try to leave your ego at the door.
- Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
- Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
- Set the Bar High | Whether you're solving problems or making a brew. Do it with gusto.
- Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
- Enjoy the Journey | Have some fun, and make sure others do too.
Our Competencies
- Dependable | Taking ownership of performance and demonstrating accountability.
- Customer First | Thinking about the customer before making any decision.
- Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
- Expert | Seeking out knowledge and opportunities to perform better in my role.
- Leadership | Communicating shared goals clearly and effectively.
Sales & Retentions Advisor (Fixed-Term Contract) in Newcastle upon Tyne employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retentions Advisor (Fixed-Term Contract) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research OUB's values and mission, and think about how your skills align with them. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Since this role is all about sales, make sure you can confidently talk about your experience and how it relates to the job. Role-play with a friend or in front of a mirror to nail your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Sales & Retentions Advisor (Fixed-Term Contract) in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Sales & Retentions Advisor role. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your achievements and how they relate to the role. Avoid fluff – we want to know what you can bring to the table!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at One Utility Bill
✨Know Your Product Inside Out
Before the interview, make sure you understand OUB's offerings and how they benefit customers. Familiarise yourself with the custom bills package and the advantages of splitting bills. This knowledge will help you confidently discuss how you can promote these benefits during your calls.
✨Showcase Your Resilience
Since this role involves a lot of outbound calls, be prepared to talk about how you've handled rejection in the past. Share specific examples of how you bounced back from challenging situations and maintained your motivation. This will demonstrate that you have the resilience needed for the job.
✨Highlight Your Organisational Skills
Discuss your experience with managing pipelines and handling administrative tasks. Bring examples of how you've successfully organised your workload in previous roles. This will show that you're capable of keeping track of your calls, quotes, and emails efficiently.
✨Emphasise Your Coachability
Be ready to talk about times when you've received feedback and how you've used it to improve your performance. This is crucial for the role, as being open to coaching will help you adapt and thrive in the fast-paced environment at OUB.