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For Companies At a Glance
- Tasks: Engage with customers to resolve issues and ensure a positive experience.
- Company: Leading tech company in Newcastle upon Tyne with a friendly team.
- Benefits: Permanent contract with a competitive salary and supportive work environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Great multitasking skills and a commitment to outstanding customer service.
- Other info: Perfect for those who thrive under pressure and love helping others.
The predicted salary is between 28800 - 43200 £ per year.
A leading tech company in Newcastle upon Tyne is seeking a motivated Customer Support Advisor to join their friendly team. This role involves engaging with customers to resolve issues, ensuring a positive experience while managing their household bills.
The ideal candidate should be great at multitasking, calm under pressure, and committed to delivering outstanding customer service.
This position offers a permanent contract with a competitive salary.
Customer Support Specialist - Calm, Quick & Friendly in Newcastle upon Tyne employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Calm, Quick & Friendly in Newcastle upon Tyne
✨Tip Number 1
Practice your communication skills! Since you'll be engaging with customers, it's crucial to sound calm and friendly. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 2
Research the company! Knowing their values and what they stand for can help you connect better during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for common customer support questions! Think about how you'd handle various customer issues and practice your responses. This will help you stay calm under pressure and show off your multitasking skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Specialist - Calm, Quick & Friendly in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can engage with customers, so show us how you’d do that right from the start.
Tailor Your Application: Make sure to tailor your application to the Customer Support Specialist role. Highlight your multitasking skills and any experience you have in customer service. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those relevant experiences!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need there. Plus, it helps us keep track of your application better. So, go ahead and hit that apply button!
How to prepare for a job interview at One Utility Bill
✨Know the Company Inside Out
Before your interview, take some time to research the tech company. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Multitasking Skills
Since the role requires multitasking, prepare examples from your past experiences where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritised your workload and maintained a calm demeanour under pressure.
✨Practice Common Customer Scenarios
Think about common customer issues related to household bills and how you would resolve them. Practising these scenarios can help you articulate your problem-solving skills during the interview, demonstrating your ability to provide outstanding customer service.
✨Be Friendly and Approachable
Remember, this role is all about engaging with customers. During the interview, let your friendly personality shine through. Smile, maintain eye contact, and use positive language to convey your enthusiasm for helping others.
