Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to resolve issues via calls, emails, and live chats.
- Company: A friendly utility management company in Newcastle upon Tyne.
- Benefits: Annual salary of £26,200 plus bonuses up to £2,000.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Great multitasking skills and ability to manage complaints effectively.
- Other info: Fixed-term contract with a positive work environment.
The predicted salary is between 21000 - 26000 £ per year.
A utility management company in Newcastle upon Tyne is seeking a motivated Customer Support Advisor on a fixed-term contract. The role involves engaging with customers to resolve their issues via calls, emails, and live chats, ensuring customer satisfaction and maintaining high service standards.
The ideal candidate must be great at multitasking and capable of managing complaints effectively.
An annual salary of £26,200 and bonuses up to £2,000 are included, along with a friendly team environment.
Customer Support Advisor — Fixed-Term Contract (£26k) in Newcastle upon Tyne employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor — Fixed-Term Contract (£26k) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through calls, emails, and live chats, it’s crucial to demonstrate your ability to communicate clearly and effectively during the interview.
✨Tip Number 3
Prepare for common customer support scenarios. Think about how you would handle complaints or difficult situations. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Advisor — Fixed-Term Contract (£26k) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and multitasking skills. We want to see how you've handled complaints and resolved issues in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Customer Support Advisor role and how you can contribute to our friendly team. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves engaging with customers through various channels, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate your ability to connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at One Utility Bill
✨Know the Company Inside Out
Before your interview, take some time to research the utility management company. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Multitasking Skills
As a Customer Support Advisor, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed several responsibilities at once. This will demonstrate your ability to handle the demands of the job.
✨Prepare for Common Scenarios
Think about potential customer issues you might encounter in this role. Prepare responses for common complaints or queries. Practising these scenarios can help you feel more confident and articulate during the interview.
✨Emphasise Teamwork and Communication
Since you'll be working in a friendly team environment, highlight your teamwork and communication skills. Share examples of how you've collaborated with others to resolve issues or improve service standards in previous roles.