At a Glance
- Tasks: Lead and empower a team to drive customer success and growth.
- Company: Join a fast-growing tech company revolutionising utility payments.
- Benefits: Competitive salary, bonus potential, and opportunities for hybrid working.
- Other info: Enjoy a vibrant workplace culture with great colleagues and career growth.
- Why this job: Make a real impact by coaching a dynamic team and enhancing client relationships.
- Qualifications: Experience in team leadership and account management is essential.
The predicted salary is between 40500 - 49500 £ per year.
As our Notify Partnerships Success Lead, you will coach, empower, and develop a team of four to hit targets. You will direct the team to smoothly onboard new agents, develop re-engagement strategies, and drive growth of our partners through new and existing strategies. Additionally, you will build key industry and account relationships while keeping the Head of Notify Partnerships updated on performance, budgets, and strategic growth.
Notify, a One Utility Bill service, is a utility registration platform, used by letting agents across the UK. We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin.
What you’ll be doing
- Team Leadership & People Management: Oversee a team of 4 (3 Success Executives and 1 Account Executive), driving them to hit key targets and manage budgets effectively.
- Performance Coaching: Conduct regular 1-on-1s, skill-coaching sessions, and meeting observations to support individual growth and maintain high standards across the team.
- Reporting: Keep the Head of Notify Partnerships updated on overall team performance, customer engagement and retention, sharing strategic insights and recommendations for improvement.
- Driving Agent Onboarding & Engagement: Direct the team to guide new agents through their first 90 days, ensuring they establish good habits that lead to long-term success.
- Manage Client Contact Cycles: Ensure the team maintains a regular contact schedule across the existing portfolio to keep agent engagement high.
- Guide At-Risk Accounts: Support and guide the team in re-engaging at-risk agents through clever problem-solving and effective account management.
- Strategy & Performance Targets: Guide the team to encourage agents to connect with our CRM partners, helping to boost total lead volume.
- Maximise Referral Volumes: Lead the team’s efforts to increase the number of leads and move-ins referred through the Notify portal.
- Innovate & Improve: Empower the team with fresh strategies to grow revenue from existing agents, while spotting ways to streamline workflows and improve overall efficiency.
- Industry Relationships: Build and maintain strong, trust-based relationships with key decision-makers across the agent portfolio and the wider industry.
- Develop and own the overall Customer Success strategy: Ensure it supports wider business growth, retention and revenue objectives.
A little bit about you
- Experience: Experience managing, coaching, or mentoring a small team to hit performance targets.
- Account Management: A strong background in client success, account management, or B2B sales.
- Client Onboarding: Proven experience helping new clients get started successfully and stay engaged.
Skills & Knowledge
- People Skills: Great communication and listening skills, with the ability to build trust with team members and senior clients.
- Coaching Ability: Able to observe meetings, give helpful feedback, and run effective 1-on-1 coaching sessions.
- Problem-Solving: Strong critical-thinking skills to help the team re-engage quiet or unhappy clients.
- Data & Insights: Comfortable reviewing performance figures and turning them into simple, clear reports and/or presentations and ideas for improvement or opportunities.
Good to have, but not necessary: Estate & Letting Agency experience or Property Industry Experience.
What you’ll get from us
- An annual salary of up to £40,000 depending on level of experience.
- Up to 10% of your salary paid as a bonus when you achieve your objective.
Job requirements
- The shift pattern for this role is Monday to Friday 9am-5pm.
- This is an office-based role for the first 6 months, following a successful probation period there is potential for hybrid working, 2 days per week.
Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background.
Customer Success Lead in Newcastle upon Tyne employer: One Utility Bill
One Utility Bill is an exceptional employer, offering a dynamic work environment in Newcastle upon Tyne where sales advisors can thrive. With a focus on employee growth and a supportive culture, team members benefit from uncapped commission opportunities and the flexibility of hybrid working arrangements after probation. Join us to be part of a motivated B2C sales team that values resilience and ambition, ensuring your hard work is rewarded.
