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For Companies At a Glance
- Tasks: Manage customer accounts, handle supplier communications, and ensure accurate billing.
- Company: Dynamic tech company revolutionising household bill payments.
- Benefits: Competitive salary, bonuses, and a supportive team environment.
- Why this job: Join a fast-growing team and make a real impact on customer experiences.
- Qualifications: Detail-oriented, great at multitasking, and strong communication skills.
- Other info: Embrace diversity and enjoy a fun, collaborative workplace.
The predicted salary is between 26200 - 26200 £ per year.
A Little bit about us
We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin – it’s a game changer. We live in a great office for a friendly, supportive team and a convenient location near some nice pubs.
What You'll Be Doing
- Opening and closing accounts with suppliers for tenancy start and end dates and ensuring accurate meter readings for correct billing.
- Answer inbound calls from suppliers and monitor email mailboxes.
- Process incoming post, confirm bills are paid and allocated to the correct packages.
- Audit packages to ensure all utility services are set up correctly and identify any missing information.
- Handle incoming tickets, owning them through to resolution.
- Accurately enter notes and data, keeping spreadsheets, tickets, and packages up to date.
- Complete workload efficiently and accurately within the team's SLA’s and KPI’s.
- Collaborate with the Customer Support team to respond to customer queries promptly.
- Produce daily reporting on productivity.
- Assist in developing and improving processes for the Customer Operations team.
- Work closely with suppliers to improve relations and communication.
This role is mainly based within our admin team.
A little bit about you
- Inquisitive with a keen eye for detail
- Excellent at time management and multitasking
- Great at problem solving
- Confident at communicating with a range of stakeholders
- Unafraid to speak up with new ideas
- Willing to drop and roll when needed and show diversity
- Ready and willing to offer support to the wider team
What You'll Get From Us
- An annual salary of £26,200
- £2,000 per year in bonuses, paid to the whole company when shared objectives are achieved
How We Do Stuff Around Here
We’re a fast‑growing, high‑performing business because everyone chips in to make things work. Performance metrics help us know what to aim for; our company values and goals tell us why and how.
Our Competencies
- Dependable | Taking ownership of performance and demonstrating accountability.
- Customer First | Thinking about the customer before making any decision.
- Co‑Star | Collaborating and communicating. Showing a commitment to shared goals.
- Expert | Seeking out knowledge and opportunities to perform better in my role.
- Leadership | Communicating shared goals clearly and effectively.
Be Fiercely You isn’t just a value, it’s how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you’re passionate about what you do, we want to hear from you, no matter your background.
Customer Operations Assistant in Newcastle upon Tyne employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with suppliers and customers, being clear and confident is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t shy away from asking questions during interviews! It shows you're engaged and eager to learn. Plus, it gives you a chance to find out if the company culture is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our friendly team!
We think you need these skills to ace Customer Operations Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and relatable. Remember, we’re all about being fiercely ourselves here at StudySmarter.
Tailor Your Application: Make sure to tailor your application to the Customer Operations Assistant role. Highlight your skills in time management, problem-solving, and communication. Show us how your experience aligns with what we do and how you can contribute to our mission!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our awesome team!
How to prepare for a job interview at One Utility Bill
✨Know the Company Inside Out
Before your interview, take some time to research the company and its mission. Understand how they bundle household bills and the benefits it brings to customers. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Show Off Your Problem-Solving Skills
Since the role involves handling customer queries and resolving issues, prepare examples from your past experiences where you've successfully solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to think on your feet.
✨Demonstrate Your Attention to Detail
As a Customer Operations Assistant, accuracy is key. Bring up instances where your keen eye for detail has made a difference in your previous roles. You might even want to mention how you keep your spreadsheets organised or how you ensure all information is correct before submitting reports.
✨Be Ready to Collaborate
This role requires working closely with the Customer Support team and suppliers. Be prepared to discuss how you’ve effectively collaborated with others in the past. Highlight your communication skills and willingness to support your teammates, as this aligns perfectly with the company's value of 'Work as One'.