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For Companies At a Glance
- Tasks: Join our Collections team to help customers regain financial health through calls and email support.
- Company: A vibrant tech company revolutionising household bill payments with a supportive team culture.
- Benefits: Competitive salary, commission potential, bonuses, and a fun work environment near great pubs.
- Other info: Embrace diversity and enjoy a workplace where you can truly be yourself.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Self-motivated, target-driven, and confident in phone communication.
The predicted salary is between 27976 - 33976 £ per year.
A Little Bit About Us
We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer. It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
Permanent | £27,796 + £6k OTE per annum
What You’ll Be Doing
You’ll be in our busy Collections team helping to navigate our customers’ journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue debit balances, making outbound calls, managing queries via e‑mail correspondence with collection goals and targets in place.
Key Responsibilities
- Managing a portfolio of customers with overdue debit balances
- Making approximately 100 calls per day
- Handling and resolving queries and disputes via email correspondence
- Achieving set collection team goals and targets
- Securing payments and negotiating payment plans in a timely and satisfactory manner
A Little Bit About You
Some key requirements from you:
- Self‑motivated & driven by targets
- Confident speaking on the phone
- Time‑keeping & portfolio management
Desirable but not essential:
- Sales experience or collection based experience
- Experience working in a high‑pressure environment
- Handling difficult conversations with vulnerable customers
What you’ll get from us
As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…
- An annual salary of £27,976
- £18k commission per year is what our top earners achieve so the earning potential is there if you put in the graft
- £2000 per year in bonuses paid to the full company if we achieve our shared objectives
Our Company Values
- Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
- Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
- Graft | Work hard and smart. That’s how we grow and do the best for our customers.
- Work as One | Respect other people. Try to leave your ego at the door.
- Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
- Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
- Set the Bar High | Whether you're solving problems or making a brew. Do it with gusto.
- Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
- Enjoy the Journey | Have some fun, and make sure others do too.
Our Competencies
- Dependable | Taking ownership of performance and demonstrating accountability.
- Customer First | Thinking about the customer before making any decision.
- Co‑Star | Collaborating and communicating. Showing a commitment to shared goals.
- Expert | Seeking out knowledge and opportunities to perform better in my role.
- Leadership | Communicating shared goals clearly and effectively.
Be Fiercely You isn’t just a value, it’s how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you’re passionate about what you do, we want to hear from you, no matter your background.
Customer Collections Advisor in Newcastle upon Tyne employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be making loads of calls, it’s key to sound confident and friendly. Try role-playing with a mate or even record yourself to see how you come across. The more comfortable you are, the better!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know regarding their collection goals or how they support their staff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team and ready to make a difference!
We think you need these skills to ace Customer Collections Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we’re all about being fiercely you!
Tailor Your Application: Make sure to tailor your application to the role of Customer Collections Advisor. Highlight any relevant experience, especially if you've dealt with collections or customer service before. Show us how your skills align with our values and the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. A well-structured application can really make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at One Utility Bill
✨Know Your Stuff
Before the interview, make sure you understand what the company does and how it helps customers manage their finances. Familiarise yourself with their values and mission, as this will show your genuine interest in the role and help you connect with the interviewers.
✨Practice Makes Perfect
Since you'll be making a lot of calls in this role, practice your phone skills! Role-play common scenarios you might encounter, especially handling difficult conversations. This will boost your confidence and prepare you for the real deal.
✨Show Your Drive
Highlight your self-motivation and target-driven attitude during the interview. Share examples from your past experiences where you've successfully met or exceeded goals. This aligns perfectly with what they’re looking for in a Customer Collections Advisor.
✨Be Yourself
Remember, they want to see the real you! Embrace the 'Be Fiercely You' value by being genuine and authentic. Share your personality and how you can contribute to the team culture. A good fit is just as important as skills!