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- Tasks: Manage overdue accounts and resolve customer queries through daily calls.
- Company: Dynamic utility management company based in Newcastle upon Tyne.
- Benefits: Competitive salary, commission opportunities, and performance bonuses.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a motivated team and boost your earnings while helping customers.
- Qualifications: Self-motivated, confident on the phone, and skilled in portfolio management.
The predicted salary is between 27796 - 45796 £ per year.
A utility management company based in Newcastle upon Tyne seeks a dedicated Collections Agent to join their team. In this role, you will manage overdue accounts, make around 100 calls daily, and resolve customer queries. The perfect candidate will be self-motivated, confident on the phone, and skilled in managing portfolios.
You will earn a salary of £27,796, plus a commission of up to £18k, and bonuses based on achieving team objectives, making this an opportunity with substantial earning potential.
Collections Advisor — Drive Payments & Customer Recovery in Newcastle upon Tyne employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor — Drive Payments & Customer Recovery in Newcastle upon Tyne
✨Tip Number 1
Practice your phone skills! Since you'll be making around 100 calls daily, get comfortable with speaking clearly and confidently. Role-play with a friend or family member to simulate real customer interactions.
✨Tip Number 2
Know your stuff! Familiarise yourself with common customer queries and the company's services. This will help you respond quickly and effectively during your calls, showing that you're the right fit for the role.
✨Tip Number 3
Show your motivation! In interviews, share examples of how you've successfully managed portfolios or resolved customer issues in the past. This will demonstrate your self-motivation and problem-solving skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure to submit it on our platform. It shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Collections Advisor — Drive Payments & Customer Recovery in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing overdue accounts and handling customer queries. We want to see how your skills align with the role of a Collections Advisor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your confidence on the phone and your self-motivation, as these are key traits we’re looking for in a Collections Agent.
Showcase Your Communication Skills: Since you'll be making around 100 calls daily, it's crucial to demonstrate your communication prowess. In your application, highlight any previous roles where you’ve successfully resolved customer issues or managed portfolios effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at One Utility Bill
✨Know Your Numbers
Before the interview, brush up on your understanding of collections metrics and performance indicators. Being able to discuss how you’ve managed overdue accounts or improved recovery rates in previous roles will show that you’re not just a talker but someone who knows their stuff.
✨Practice Makes Perfect
Since you'll be making around 100 calls daily, practice your phone skills! Conduct mock interviews with friends or family where you role-play as both the advisor and the customer. This will help you feel more confident and prepared to handle any queries that come your way.
✨Showcase Your Self-Motivation
The ideal candidate is self-motivated, so be ready to share examples of how you've taken initiative in past roles. Whether it’s managing your own portfolio or going above and beyond to resolve customer issues, highlight those moments to demonstrate your drive.
✨Understand the Company Culture
Research the utility management company and understand its values and mission. Tailor your answers to reflect how your personal work ethic aligns with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.