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- Tasks: Engage with customers via live chats, calls, and emails to resolve issues.
- Company: Join a tech company simplifying household bills into one monthly payment.
- Benefits: Enjoy a salary of £26,200, 25 days holiday, and employee discounts.
- Why this job: Be part of a friendly team that values collaboration and community impact.
- Qualifications: Must be calm, composed, and skilled in handling customer complaints.
- Other info: Participate in fun social activities and volunteer opportunities.
The predicted salary is between 21000 - 26000 £ per year.
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Customer Support Advisor (FixedTerm Contract), Newcastle upon Tyne
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Client:
One Utility Bill
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
624a1eb5197b
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
We are looking for a motivated and driven Customer Support Advisor who’s great at multitasking and loves providing excellent customer service as part of a warm and friendly Customer Support team.
About us
We are a tech business that bundles household bills into one fixed monthly payment. Our service simplifies finances, reduces time on the phone with suppliers, and minimizes admin. It’s a game changer.
Our workplace is welcoming and collaborative. The team makes everyone feel at home from day one, and the office is located near some great pubs.
In our last employee engagement survey, our staff rated us 9.3 out of 10 for recommending One Utility Bill as a place to work.
Responsibilities
You will engage with customers via live chats, phone calls, and emails, resolving issues efficiently and maintaining our high TrustPilot score. Your goal is to manage billing issues, ensuring customers’ lights and broadband stay operational, and to turn tense situations into positive experiences.
Ideal candidate
Calm, composed, and able to handle stressful situations with professionalism.
Self-sufficient and capable of managing your workload independently.
Skilled in handling complaints from frustrated or confused customers.
Friendly, approachable, and confident on the phone.
Benefits
Salary of £26,200, pro-rata for the fixed-term contract.
25 days holiday plus bank holidays.
Access to employee discounts via Magpie.
A paid volunteering day for charities of your choice.
Health benefits including private GP and counselling services through Simply Health.
Free mortgage advice from Charles Cameron & Associates.
Social activities like weekly sports, team events, and charity fundraisers, supporting Newcastle West End Foodbank and Newcastle Dog and Cat Shelter. Join us for paint & sip nights or table tennis tournaments!
We proudly sponsor Ouseburn Community Farm, where we get to walk their goats.
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Customer Support Advisor (FixedTerm Contract) employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (FixedTerm Contract)
✨Tip Number 1
Familiarise yourself with One Utility Bill's services and values. Understanding how they bundle household bills and their commitment to customer satisfaction will help you align your responses during the interview.
✨Tip Number 2
Prepare examples of how you've handled difficult customer situations in the past. Being able to demonstrate your calmness and professionalism under pressure will show that you're a great fit for their team.
✨Tip Number 3
Research common customer support scenarios related to billing issues. This knowledge will not only help you answer questions more effectively but also show your proactive approach to problem-solving.
✨Tip Number 4
Engage with the company on social media or through community events. Showing your enthusiasm for their culture and initiatives can make a positive impression and demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Support Advisor (FixedTerm Contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Support Advisor position. Tailor your application to highlight relevant experiences that demonstrate your ability to handle customer interactions effectively.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to showcase specific achievements, such as resolving customer complaints or improving customer satisfaction scores.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are drawn to One Utility Bill and how your skills align with their mission of simplifying household finances.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at One Utility Bill
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations or resolved complaints, as this role requires a calm and composed approach.
✨Demonstrate Multitasking Abilities
Since the job involves engaging with customers through various channels, be prepared to discuss how you manage multiple tasks simultaneously. You could mention tools or techniques you use to stay organised and efficient.
✨Research the Company Culture
Familiarise yourself with One Utility Bill's values and workplace culture. Mentioning their collaborative environment and community involvement can show that you're a good fit for their team.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company aligns with your career goals.
