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For Companies At a Glance
- Tasks: Engage with customers, resolve issues, and ensure satisfaction through live chats, calls, and emails.
- Company: Join a tech company revolutionising household bill management with a supportive and friendly team.
- Benefits: Enjoy a salary of £26,200, 25 days holiday, health benefits, and fun social activities.
- Why this job: Be part of a collaborative culture where your efforts directly impact customer happiness and community support.
- Qualifications: Must be calm, self-sufficient, and skilled in handling customer complaints with confidence.
- Other info: Participate in team events, charity fundraisers, and enjoy perks like free mortgage advice.
The predicted salary is between 21000 - 29000 £ per year.
We are looking for a motivated and driven Customer Support Advisor who excels at multitasking and loves providing excellent customer service as part of a friendly support team.
About Us
We are a tech company that consolidates household bills into one fixed monthly payment. This simplifies finances, reduces time spent on calls to suppliers, and cuts down on admin. It’s a game changer. Our workplace is welcoming and collaborative. The team is supportive from day one, and the office is located near some great pubs. Our employees rated us 9.3 out of 10 for recommending One Utility Bill as a great place to work in our last engagement survey.
What You’ll Be Doing
You will engage directly with customers, resolve their issues, and ensure they leave satisfied. Maintaining our high standards, you will handle live chats, phone calls, and emails efficiently to resolve queries swiftly. Customers depend on us to manage their bills and keep essential services running smoothly. When issues arise, your role is to resolve them and leave customers with a positive experience.
About You
- Calm, composed, and able to stay level-headed during busy times.
- Self-sufficient with the ability to manage your workload independently.
- Committed to delivering exceptional service.
- Skilled at handling complaints from frustrated or confused customers.
- Good at diffusing tense situations and putting a smile back on someone’s face.
- Confident on the phone and engaging in conversation.
What You’ll Get
- A salary of £26,200, pro-rata for the contract duration.
- 25 days holiday annually plus bank holidays.
- Access to our employee discounts platform, Magpie.
- A paid volunteering day for charity work.
- Access to health benefits through Simply Health, including private GP and counseling services.
- Free independent mortgage advice from Charles Cameron & Associates.
- Social activities like weekly football and badminton, team events, and charity fundraisers supporting Newcastle West End Foodbank and Newcastle Dog and Cat Shelter.
Perhaps you’ll be the Bob Ross of our next paint & sip night or win our table tennis tournament! We are proud sponsors of Ouseburn Community Farm, where we walk their goats.
Customer Support Advisor (Fixed-Term Contract) employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Fixed-Term Contract)
✨Tip Number 1
Familiarise yourself with our company and the services we offer. Understanding how we simplify household bills will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling live chats and calls, being articulate and friendly can make a huge difference in customer interactions.
✨Tip Number 3
Prepare for common customer scenarios and complaints. Think about how you would handle frustrated customers and practice your responses to ensure you can diffuse tense situations smoothly.
✨Tip Number 4
Showcase your multitasking abilities during any interviews or discussions. Being able to manage multiple queries at once is crucial in this role, so share examples of how you've successfully juggled tasks in the past.
We think you need these skills to ace Customer Support Advisor (Fixed-Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like multitasking, problem-solving, and communication, as these are crucial for the Customer Support Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to the team at One Utility Bill.
Showcase Your Soft Skills: In your application, highlight your ability to stay calm under pressure and manage complaints effectively. Use examples to demonstrate how you've diffused tense situations and left customers satisfied.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Utility Bill
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you turned a negative situation into a positive one.
✨Demonstrate Multitasking Abilities
During the interview, be ready to discuss how you manage multiple tasks simultaneously. You might be asked situational questions that require you to think on your feet, so practice articulating your thought process clearly.
✨Research the Company
Familiarise yourself with the company's mission and values. Understanding their approach to customer service and how they simplify household bills will help you align your answers with their expectations.
✨Engage in Role-Playing Scenarios
Be prepared for role-playing exercises where you may need to handle a mock customer complaint. This is a great opportunity to showcase your communication skills and ability to diffuse tense situations effectively.
