At a Glance
- Tasks: Join our Customer Operations team to ensure smooth service for our customers.
- Company: Dynamic tech company revolutionising household bill payments.
- Benefits: Competitive salary, bonuses, and a vibrant office culture.
- Other info: Fixed-term contract until October 2026 with excellent growth opportunities.
- Why this job: Be part of a game-changing team and make a real difference.
- Qualifications: Detail-oriented, great at multitasking, and a problem solver.
The predicted salary is between 27976 - 27976 £ per year.
A Little bit about us
We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer. It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing
Our Customer Operations team is responsible for making sure that customer packages run smoothly behind the scenes. Within the team we have four sub-teams—admin, set-ups, broadband, and closedowns—and we are looking for candidates to join us across all four. Due to the nature of what the team is responsible for, your day-to-day may look very varied and the ability to be adaptable is key.
- Opening and closing accounts with suppliers for the tenancy start and end dates and ensuring accurate meter readings to maintain billing accuracy.
- Answering inbound calls from suppliers and monitoring email mailboxes.
- Working through incoming post, ensuring all bills are paid and allocated to the correct packages.
- Managing customer queries through our partner providers’ portals.
- Auditing packages to ensure all utility services are set up correctly and highlighting areas where additional information is required.
- Managing the packing and shipment of broadband routers to customers.
- Working through incoming tickets and owning the ticket through to resolution.
- Accurate note and data input, ensuring all relevant spreadsheets, tickets, and packages are updated correctly.
- Completing your workload efficiently and accurately within the team's SLA’s and in line with our KPI’s.
- Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner.
- Producing daily reporting on productivity.
- Assisting in the development and improvement of processes for the Customer Operations team.
- Working closely with suppliers to improve supplier relations and communication.
A little bit about you
- Inquisitive with a keen eye for detail
- Excellent at time management and multitasking
- Great at problem solving
- Confident at communicating with a range of stakeholders
- Unafraid to speak up with new ideas
- Willing to drop and roll when needed and show diversity
- Ready and willing to offer support to the wider team
What you’ll get from us
An annual salary of £27,976, pro-rata to reflect the length of your fixed-term contract. £2000 per year in bonuses paid to the full company if we achieve our shared objectives, pro-rata to reflect the length of your contract.
How we do stuff around here
We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how.
Here’s some key OUB terminology that you’ll become very familiar with.
Our Company Values
- Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
- Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
- Graft | Work hard and smart. That’s how we grow and do the best for our customers.
- Work as One | Respect other people. Try to leave your ego at the door.
- Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
- Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
- Set the Bar High | Whether you're solving problems or making a brew. Do it with gusto.
- Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
- Enjoy the Journey | Have some fun, and make sure others do too.
Our Competencies
- Dependable | Taking ownership of performance and demonstrating accountability.
- Customer First | Thinking about the customer before making any decision.
- Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
- Expert | Seeking out knowledge and opportunities to perform better in my role.
- Leadership | Communicating shared goals clearly and effectively.
This Fixed-Term contract will run until the end of October 2026 and will be fully office based for the duration. Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background.
Customer Operations Assistant (Fixed-Term Contract) employer: One Utility Bill
One Utility Bill is an exceptional employer, offering a dynamic work environment in Newcastle upon Tyne where sales advisors can thrive. With a focus on employee growth and a supportive culture, team members benefit from uncapped commission opportunities and the flexibility of hybrid working arrangements after probation. Join us to be part of a motivated B2C sales team that values resilience and ambition, ensuring your hard work is rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Assistant (Fixed-Term Contract)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like One Utility Bill.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like One Utility Bill. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Operations Assistant (Fixed-Term Contract)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to One Utility Bill.
How to prepare for a job interview at One Utility Bill
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in One Utility Bill's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services One Utility Bill offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
