Newcastle upon Tyne, United Kingdom Company: One Utility Bill
Job reference: d86edf753f d0d38fb7b33586c2
Job information
Location: Newcastle upon Tyne, United Kingdom
Job reference: d86edf753f d0d38fb7b33586c2
Listing type: Basic
EU work permit required: No
Posted:
Closing date:
Role Overview
Customer Operations Assistant – £27,976 per annum, Full time, Permanent
What you’ll be doing
- Opening and closing accounts with suppliers for tenancy start and end dates and to collect accurate meter readings to ensure billing accuracy.
- Answering inbound calls from suppliers and monitoring email mailboxes.
- Processing incoming post and ensuring all bills are paid and allocated to the correct packages.
- Auditing packages to confirm all utility services are set up correctly and highlighting any areas requiring additional information.
- Managing incoming tickets and owning them to resolution.
- Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly.
- Completing your workload efficiently and accurately within the team’s SLA’s and in line with our KPIs.
- Working closely with the Customer Support team to ensure any customer queries are answered in a timely manner.
- Producing daily reporting on productivity.
- Assisting in the development and improvement of processes for the Customer Operations team.
- Working with suppliers to improve supplier relations and communication.
- Primarily based within our admin team.
About you
- Inquisitive with a keen eye for detail.
- Excellent at time management and multitasking.
- Great at problem solving.
- Confident at communicating with a range of stakeholders.
- Unafraid to speak up with new ideas.
- Willing to fall in and roll when needed and show diversity.
- Ready and willing to offer support to the wider team.
What you’ll get from us
- Annual salary of £27,976.
- £2,000 per year in bonuses paid to the full company if we achieve our shared objectives.
Company values
- Matters – Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
- Own It – Take responsibility for your domain. Trust yourself and trust others to deliver.
- Graft – Work hard and smart. That’s how we grow and do the best for our customers.
- Work as One – Respect other people. Try to leave your ego at the door.
- Do the Right Thing – Treat everybody well and do your best. Support one another’s goals.
- Drop and Roll – Learn from mistakes, get comfy with change and do your best to adapt.
- Set the Bar High – Whether you’re solving problems or making a brew. Do it with gusto.
- Be Fiercely You – Be human and be genuine. Bring your skills and yourself to work. Enjoy the Journey – Have some fun, and make sure others do too.
Competencies
- Dependable – Taking ownership of performance and demonstrating accountability.
- Customer First – Thinking about the customer before making any decision.
- Co‑Star – Collaborating and communicating. Showing a commitment to shared goals.
- Expert – Seeking out knowledge and opportunities to perform better in my role.
- Leadership – Communicating shared goals clearly and effectively.
EEO Statement
One Utility Bill is committed to equal employment opportunities and building a diverse workforce. We do not discriminate on the basis of race, gender, age, sexual orientation, disability, or any protected characteristic.
#J-18808-LjbffrCustomer Operations Assistant employer: One Utility Bill
One Utility Bill is an exceptional employer, offering a dynamic work environment in Newcastle upon Tyne where sales advisors can thrive. With a focus on employee growth and a supportive culture, team members benefit from uncapped commission opportunities and the flexibility of hybrid working arrangements after probation. Join us to be part of a motivated B2C sales team that values resilience and ambition, ensuring your hard work is rewarded.
