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- Tasks: Manage overdue accounts and resolve customer queries through daily calls.
- Company: Dynamic utility management company based in Newcastle upon Tyne.
- Benefits: Competitive salary, commission potential, and bonuses for team achievements.
- Why this job: Join a motivated team and boost your earnings while helping customers.
- Qualifications: Self-motivated, confident on the phone, and skilled in portfolio management.
The predicted salary is between 27796 - 45796 £ per year.
A utility management company based in Newcastle upon Tyne seeks a dedicated Collections Agent to join their team. In this role, you will manage overdue accounts, make around 100 calls daily, and resolve customer queries. The perfect candidate will be self-motivated, confident on the phone, and skilled in managing portfolios.
You will earn a salary of £27,796, plus a commission of up to £18k, and bonuses based on achieving team objectives, making this an opportunity with substantial earning potential.
Collections Advisor — Drive Payments & Customer Recovery employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor — Drive Payments & Customer Recovery
✨Tip Number 1
Practice your phone skills! Since you'll be making around 100 calls daily, it's crucial to sound confident and friendly. Grab a friend or family member and do some mock calls to get comfortable with handling customer queries.
✨Tip Number 2
Know your stuff! Familiarise yourself with the utility management industry and common customer concerns. This will help you tackle queries effectively and show that you're genuinely interested in the role.
✨Tip Number 3
Show off your self-motivation! During interviews, share examples of how you've taken initiative in past roles. This will demonstrate that you can manage your portfolio and drive results without constant supervision.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure to submit it on our platform. It shows you're keen and makes it easier for us to keep track of your application.
We think you need these skills to ace Collections Advisor — Drive Payments & Customer Recovery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing overdue accounts and handling customer queries. We want to see how your skills align with the role of a Collections Advisor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your confidence on the phone and your self-motivation, as these are key traits we’re looking for in a Collections Agent.
Showcase Your Communication Skills: Since you'll be making around 100 calls daily, it's crucial to demonstrate your communication prowess. In your application, highlight any previous roles where you’ve successfully resolved customer issues or managed portfolios effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at One Utility Bill
✨Know Your Numbers
Before the interview, brush up on key metrics related to collections and customer recovery. Being able to discuss your past performance in managing overdue accounts or resolving customer queries will show that you’re not just a talker but someone who delivers results.
✨Practice Makes Perfect
Since you'll be making around 100 calls daily, practice your phone skills. Role-play common scenarios with a friend or family member. This will help you feel more confident and articulate during the interview when discussing how you handle customer interactions.
✨Show Your Self-Motivation
The role requires a self-motivated individual, so come prepared with examples of how you've taken initiative in previous jobs. Whether it’s improving a process or exceeding targets, sharing these stories will demonstrate your drive and commitment.
✨Understand the Company Culture
Research the utility management company and its values. Tailor your answers to reflect how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.