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For Companies At a Glance
- Tasks: Manage accounts, handle calls, and ensure accurate billing for our customers.
- Company: Join One Utility Bill, a tech company simplifying household bills into one easy payment.
- Benefits: Enjoy a salary of £26,200, 25 days holiday, employee discounts, and health benefits.
- Why this job: Be part of a supportive team culture with fun activities and opportunities for personal growth.
- Qualifications: Looking for detail-oriented, problem-solving individuals with great communication skills.
- Other info: Work in a vibrant office near pubs and participate in community events like goat walking!
The predicted salary is between 21000 - 29000 £ per year.
We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer. It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What You’ll Be Doing
- Opening and closing accounts with suppliers for the tenancy start and end dates & to accurate meter readings to ensure billing is accurate.
- Answering inbound calls from suppliers and monitoring email mailboxes.
- Working through any incoming post and ensuring that all bills are paid and allocated to the correct packages.
- Auditing packages to ensure that all utility services have been set up correctly and highlighting areas where additional information is required.
- Working through incoming tickets and owning the ticket through to resolution.
- Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly.
- Completing your workload efficiently and accurately within the teams SLA’s and inline with our KPI’s.
- Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner.
- Producing daily reporting on productivity.
- Assisting in the development & improvements in processes for the Customer Operations team.
- Working closely with suppliers to improve supplier relations and communication.
- Working within the Broadband team in our warehouse located on Scotswood Road.
A little bit about you
- Inquisitive with a keen eye for detail.
- Excellent at time management and multitasking.
- Great at problem solving.
- Confident at communicating with a range of stakeholders.
- Unafraid to speak up with new ideas.
- Willing to drop and roll when needed and show diversity.
- Ready and willing to offer support to the wider team.
What You’ll Get From Us
- You can expect a salary of £26,200 (pro rata’d to reflect the length of your fixed term contract) plus an uplift each year to say thanks.
- 25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year.
- Access to our shiny employee discounts platform, Magpie.
- Up to £1500 for direct business benefit learning of your choice.
- A paid volunteering day with our chosen charities or a charity close to your heart.
- Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits.
- Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East.
- Prefer two wheels? Get yourself a new set with our Cycle to Work scheme.
- Enhanced Pension Contributions once you’ve been with us for 3 years.
- Free independent mortgage advice from Charles Cameron & Associates.
- Lots of socials like our weekly football and badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter.
- We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats.
This role is based at our Scotswood road site.
Admin Assistant (Fixed Term Contract) employer: One Utility Bill
Contact Detail:
One Utility Bill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the utility industry and the specific services offered by One Utility Bill. Understanding their business model will help you speak confidently about how you can contribute to their operations during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've effectively managed multiple tasks or resolved issues in previous roles. This will demonstrate your ability to thrive in a fast-paced environment like theirs.
✨Tip Number 3
Network with current or former employees of One Utility Bill on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare thoughtful questions to ask during any interviews. This shows your genuine interest in the role and the company, and it also gives you a chance to assess if this is the right fit for you.
We think you need these skills to ace Admin Assistant (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Admin Assistant role. Focus on your attention to detail, time management, and problem-solving abilities, as these are key traits mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of One Utility Bill that appeal to you, such as their innovative approach to bundling household bills and their supportive team culture.
Highlight Relevant Experience: In your application, emphasise any previous administrative roles or experiences where you managed multiple tasks, communicated with stakeholders, or improved processes. Use concrete examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Admin Assistant position.
How to prepare for a job interview at One Utility Bill
✨Show Your Attention to Detail
As an Admin Assistant, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your keen eye for detail made a difference, such as catching errors in data entry or ensuring accurate billing.
✨Demonstrate Your Time Management Skills
This role requires excellent time management and multitasking abilities. During the interview, share specific strategies you use to prioritise tasks and manage your workload effectively, especially when faced with tight deadlines.
✨Communicate Confidently
You'll be interacting with various stakeholders, so it's important to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully resolved customer queries or collaborated with teams.
✨Be Ready to Problem Solve
Problem-solving is a key aspect of this role. Prepare to discuss situations where you've encountered challenges and how you approached finding solutions. Highlight your inquisitive nature and willingness to think outside the box.
