Sales & Retentions Advisor in Newcastle upon Tyne

Sales and Retentions Advisor | Full Time £27,976 per annum +£8k OTE + Uncapped Commission

A little bit about us

One Utility Bill, and our dedicated student brand Fused Bills, are on a mission to make bills easier with a custom bills package and the option to split the bills with other bill payers. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer for 49,000 happy customers and counting.

The B2C Sales Team

Our B2C Sales Team works across both OUB & Fused and is core to our ambitious growth plans. We’re planning to add new advisors to the team monthly. The team is responsible for acquiring new customers to the business.

• New Sales Team: Makes outbound calls to prospective customers with the aim of getting them signed up to an OUB/Fused package through objection handling, key discovery and accurate pitching.
• Retentions Team: Takes inbound calls from current customers who are looking to cancel their OUB/Fused package through excellent customer service and objection handling skills.

No matter the sub-team, all advisors are confident in their ability to promote the benefits of OUB and Fused and close the deal or save the package!

What you’ll be doing

This is a phone based role, so you’ll spend a lot of the time speaking to potential or existing customers, representing OUB and Fused. Additionally, to be successful in this role, your admin and organisational skills need to be on point too, as you’ll have your own pipeline to manage, quotes to create and emails to send.

Depending on which sub-team you join, you may have slightly higher or lower KPIs due to the different lead sources and teams, so we’ve used the average across the three to give you an idea of what success looks like:

• 50 - 60 calls per day
• 3 hours of talk time per day
• Sales closed/packages saved 2-3 per day

We’re looking for someone who is:

• Target Driven: You’re motivated to work towards ambitious targets and KPIs.
• Resilient: You can bounce back from difficult days or challenging calls and not let it affect your motivation.
• Coachable: You’re open to feedback from call coaching, training, and check-ins, and proactively act upon these to improve.
• Organised: Your admin skills are on point for managing your pipeline, creating deals, and responding to emails.
• Autonomous: You’re capable of carrying out tasks independently, managing your own workload, and maintaining a strong pipeline to achieve KPIs.

What you’ll get from us

• An annual salary of £27,976
• Commission paid monthly when you hit your targets
• £2000 per year in bonuses paid to the full company if we achieve our shared objectives

How we do stuff around here

We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how.

Here’s some key OUB terminology that you’ll become very familiar with.

Our Company Values

• Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
• Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
• Graft | Work hard and smart. That’s how we grow and do the best for our customers.
• Work as One | Respect other people. Try to leave your ego at the door.
• Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
• Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
• Set the Bar High | Whether you’re solving problems or making a brew. Do it with gusto.
• Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
• Enjoy the Journey | Have some fun, and make sure others do too.

Our Competencies

• Dependable | Taking ownership of performance and demonstrating accountability.
• Customer First | Thinking about the customer before making any decision.
• Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
• Expert | Seeking out knowledge and opportunities to perform better in my role.
• Leadership | Communicating shared goals clearly and effectively.

The shift pattern for this role is Monday to Friday 10am-6pm with 1 in every 4 Saturdays required. Saturdays are 9am-5pm. This is an office-based role for the first 6 months, following a successful probation period there is potential for hybrid working, 2 days per week.

Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background.