At a Glance
- Tasks: Engage with customers, resolve queries, and ensure satisfaction in a friendly team.
- Company: Join a tech business revolutionising household bill payments.
- Benefits: Earn £27,976 plus bonuses, enjoy a vibrant office culture, and great perks.
- Other info: Fixed-term contract with opportunities for growth and a fun workplace atmosphere.
- Why this job: Make a real difference in customer experiences while working in a supportive environment.
- Qualifications: Great multitasking skills and a passion for exceptional customer service.
The predicted salary is between 21600 - 26400 £ per year.
We are looking for a motivated and driven Customer Support Advisor who’s great at multitasking and loves providing amazing customer service as part of a warm and friendly Customer support team.
A little bit about us: We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer. It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs. Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.
What you’ll be doing: You’ll be at the forefront, engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied. With our outstanding TrustPilot score, we are committed to maintaining our high standards. As an expert in live chats, phone calls, and emails, you will resolve customer queries swiftly and efficiently. Customers rely on us to manage their bills, keeping their lights and broadband running smoothly. When things go wrong, it can have a significant impact, leading to tense calls. Your role is to rectify the situation and ensure customers feel positive about their experience with us.
A little bit about you:
- Cool, calm, and collected, even when things are hectic
- Ability to manage your own workload by being self-sufficient
- Strives to deliver exceptional service
- Great at handling complaints from frustrated or confused customers
- Just as good at putting a smile back on someone’s face
- Lovely to chat to, and confident on the phone.
What you’ll get from us: An annual salary of £27,976 and £2000 per year in bonuses paid to the full company if we achieve our shared objectives.
Our Company Values:
- Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
- Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
- Graft | Work hard and smart. That’s how we grow and do the best for our customers.
- Work as One | Respect other people. Try to leave your ego at the door.
- Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
- Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
- Set the Bar High | Whether you’re solving problems or making a brew. Do it with gusto.
- Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
- Enjoy the Journey | Have some fun, and make sure others do too.
Our Competencies:
- Dependable | Taking ownership of performance and demonstrating accountability.
- Customer First | Thinking about the customer before making any decision.
- Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
- Expert | Seeking out knowledge and opportunities to perform better in my role.
- Leadership | Communicating shared goals clearly and effectively.
The shift pattern for this role is Monday to Friday alternating week on week from 8am-4pm and 10am-6pm with 1 in every 4 Saturdays required. Saturdays are 9am-5pm. This is an office-based role on a 3 month fixed-term contract until the end of December 2026.
Customer Support Advisor (Fixed-Term Contract) in Newcastle upon Tyne employer: One Utility Bill
One Utility Bill is an excellent employer that prioritises a supportive work environment and fosters a strong team culture. With competitive compensation, including an annual bonus, employees are encouraged to grow and thrive in their roles while delivering exceptional customer service. Located in the UK, this office-based position offers a friendly atmosphere where collaboration and employee well-being are at the forefront.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Fixed-Term Contract) in Newcastle upon Tyne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like One Utility Bill.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like One Utility Bill. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Advisor (Fixed-Term Contract) in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to One Utility Bill.
How to prepare for a job interview at One Utility Bill
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in One Utility Bill's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services One Utility Bill offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
