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- Tasks: Lead a team to ensure top-notch service and operational excellence.
- Company: Join a dynamic travel company based in York, focused on customer satisfaction.
- Benefits: Enjoy 33 days of leave, healthcare perks, and a solid pension scheme.
- Why this job: Shape operational success while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in leadership roles; travel background is a plus but not required.
- Other info: This is a hands-on role with a focus on strategic improvements and team development.
The predicted salary is between 39000 - 78000 £ per year.
We are looking for an experienced operational leader who excels in team management, operational strategy, and service improvement. Strong leadership skills with a proven ability to coach, develop, and motivate teams are essential. A customer-first mindset is crucial, ensuring high service standards and an outstanding customer experience. This is a full-time, permanent position based in York, North Yorkshire.
Operations Manager key responsibilities include:
- Managing and developing a small in-house team who are supporting a large team of self-employed contractors, ensuring service excellence.
- Monitoring performance and quality, maintaining adherence to SLAs and business goals.
- Strengthening relationships with contractors, supporting recruitment, onboarding, and career development.
- Leading operational improvements by identifying areas for enhanced service delivery.
- Working cross-functionally, collaborating with internal teams to align business objectives.
- Providing coaching and structured feedback; fostering professional growth and accountability.
- Overseeing daily operations, ensuring seamless execution of key services.
- Facilitating engagement programs, including conferences, forums, and webinars.
- Leading recruitment and onboarding; securing the best talent for long-term success.
- Managing compliance and claims resolution.
The successful Travel Operations Manager will have excellent communication and interpersonal skills to build strong relationships across diverse stakeholders. The candidate will also demonstrate commercial awareness and have the ability to drive operational efficiencies and strategic improvements. Confidence in delivering constructive feedback and managing challenging conversations is important, alongside a track record of leading projects that enhance service delivery.
This role demands a hands-on approach, balancing leadership responsibilities with direct operational involvement. Proficiency in technology and digital tools is essential as you will be helping to improve efficiency and effectiveness. Experience in Administration, HR, Operations, or a related leadership role is essential (travel experience is a bonus but not essential).
The successful candidate will be a strategic thinker and a proactive leader. If you are ready to take on a strategic, high-impact leadership role, apply now to help shape operational excellence and team success.
Salary circa £65K
- 33 days of annual leave, with the option to buy or sell more.
- Pension scheme 4% employer contribution, with matching contributions available up to 5%.
- Healthcare scheme: Optical, dental, and therapy reimbursements, private consultations, and 24-hour GP access.
- Death in Service Insurance: four times your annual salary.
- Comprehensive employee discounts.
- Enhanced Maternity and Paternity Schemes.
Travel Operations Manager employer: One to One Recruitment
Contact Detail:
One to One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in travel operations and customer service. Understanding current industry standards will help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the travel and operations sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved operational processes in your previous roles. Being able to share these stories will highlight your leadership skills and strategic thinking.
✨Tip Number 4
Showcase your tech-savviness by being familiar with digital tools used in operations management. Mention any relevant software or systems you've worked with, as this will demonstrate your ability to enhance efficiency in the role.
We think you need these skills to ace Travel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management, operational strategy, and service improvement. Use specific examples that demonstrate your leadership skills and customer-first mindset.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with the responsibilities outlined in the job description. Mention your ability to coach and develop teams, as well as your experience in enhancing service delivery.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved operational leadership, compliance management, and cross-functional collaboration. Highlight any achievements that demonstrate your commercial awareness and strategic thinking.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to managing teams and improving operations. Prepare examples of how you've successfully navigated challenging conversations and delivered constructive feedback in previous roles.
How to prepare for a job interview at One to One Recruitment
✨Showcase Your Leadership Skills
As a Travel Operations Manager, strong leadership is key. Be prepared to discuss specific examples of how you've successfully managed teams, coached individuals, and driven performance improvements in your previous roles.
✨Demonstrate Customer-Centric Thinking
Highlight your customer-first mindset by sharing instances where you enhanced customer experiences or resolved issues effectively. This will show that you understand the importance of service excellence in operations.
✨Prepare for Operational Strategy Questions
Expect questions about operational strategies and improvements. Think about past experiences where you identified areas for enhancement and how you implemented changes that led to better service delivery.
✨Familiarise Yourself with Technology Tools
Since proficiency in technology is essential for this role, be ready to discuss any digital tools or software you've used in previous positions. Highlight how these tools helped improve efficiency and effectiveness in operations.
