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- Tasks: Coordinate rail journeys and solve travel issues creatively for customers.
- Company: Join an award-winning travel company in York, dedicated to crafting unforgettable journeys.
- Benefits: Enjoy 33 days of holiday, healthcare benefits, and exclusive staff discounts.
- Why this job: Be part of a vibrant team culture and make a real impact in travel experiences.
- Qualifications: Experience in customer-focused roles with strong attention to detail and communication skills.
- Other info: Full-time role with comprehensive training and growth opportunities.
Do you dream of delivering exceptional travel experiences? Thrive in fast-paced, dynamic environments where you can showcase your skills and make a real impact? This is a fantastic opportunity to join an award-winning company in York as a Travel Executive in the Rail Team, becoming an essential part of their mission to craft unforgettable journeys. This is a full-time, permanent role, Monday to Friday, offering incredible opportunities for growth and development.
What You’ll Do:
- Rail Journey Coordination: Confirm and organise travel arrangements with precision and efficiency, always meeting strict deadlines.
- Quick Problem-Solving: Address availability issues with speed and creativity, finding the best alternative solutions for customers.
- Disruption Management: Handle travel disruptions with confidence, ensuring customers reach their destinations while maintaining high-quality service.
- Supplier Relations: Build strong, effective relationships with key suppliers to deliver exceptional travel solutions aligned with their brand.
- Cross-Team Collaboration: Communicate seamlessly with suppliers, tour managers, and internal teams to deliver a flawless tour experience.
- Customer-Centric Adjustments: Assist customers with modifying their holidays, ensuring requests are met within strict timeframes without compromising service quality.
- Process Excellence: Uphold high standards by adhering to robust processes and meeting SLA and KPI targets.
What We’re Looking For:
Proven experience in a fast-paced, customer-focused role and the ability to manage tasks efficiently while maintaining impeccable attention to detail. You will have a strong interest in travel and an excellent understanding of geographical destinations. Clear, concise verbal and written communication skills with top-notch English and numeracy abilities are also essential with a collaborative and positive mindset to work effectively within a team.
In return you will receive:
- Comprehensive training and support to help you succeed in your role.
- A vibrant and collaborative team culture that values your contributions.
- Opportunities to grow and make a real impact in delivering world-class travel experiences.
Competitive Salary: Starting at £25,000 per year.
Generous Leave: Enjoy 33 days of annual holiday to recharge and explore.
Comprehensive Benefits: Access to a healthcare benefit scheme and extensive well-being services, including money-back options.
Future Security: Life Assurance and Death in Service benefit equivalent to 4x your basic salary.
Financial Planning: Group Personal Pension Plan to help build your future.
Exclusive Perks: Extensive staff discounts to make your journeys even better!
Travel Executive - Rail employer: One to One Recruitment
Contact Detail:
One to One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Executive - Rail
✨Tip Number 1
Familiarise yourself with the rail industry and current travel trends. Understanding popular routes, customer preferences, and any recent changes in travel regulations will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the travel sector, especially those who work in rail. Attend industry events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in real-time scenarios. Think of examples from your past experiences where you successfully managed disruptions or provided exceptional customer service.
✨Tip Number 4
Showcase your attention to detail by being meticulous in your research about StudySmarter and our values. Tailor your conversations to reflect how your skills align with our mission to deliver unforgettable travel experiences.
We think you need these skills to ace Travel Executive - Rail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and travel coordination. Emphasise any roles where you've managed tasks under pressure or dealt with disruptions, as these are key aspects of the Travel Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your ability to provide exceptional customer experiences. Mention specific examples of how you've solved problems creatively in previous roles, as this aligns with the job requirements.
Highlight Communication Skills: Since clear communication is essential for this role, ensure you demonstrate your verbal and written communication skills in your application. Use concise language and check for grammar and spelling errors to present yourself professionally.
Showcase Team Collaboration: In your application, mention any experiences where you've successfully collaborated with teams or suppliers. This will show that you can work effectively within a team, which is crucial for the Travel Executive position.
How to prepare for a job interview at One to One Recruitment
✨Showcase Your Travel Knowledge
Make sure to demonstrate your passion for travel and your understanding of geographical destinations during the interview. Share personal experiences or insights that highlight your enthusiasm and knowledge about different locations.
✨Emphasise Problem-Solving Skills
Prepare examples of how you've successfully handled disruptions or challenges in previous roles. This will show your potential employer that you can think on your feet and provide creative solutions under pressure.
✨Highlight Attention to Detail
Since the role requires precision in coordinating travel arrangements, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to maintain high standards and meet deadlines.
✨Demonstrate Team Collaboration
Be prepared to talk about your experience working in teams and how you communicate effectively with colleagues and suppliers. Highlight any successful projects where collaboration led to a positive outcome.
