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For Companies At a Glance
- Tasks: Lead and manage relationships, support teams, and ensure smooth operations.
- Company: Join Great Rail Journeys, a leader in travel experiences, based in York.
- Benefits: Enjoy a competitive salary of £60K and excellent benefits.
- Why this job: Be part of a supportive culture that values teamwork and personal growth.
- Qualifications: Experience in managing remote teams and strong communication skills are essential.
- Other info: Hands-on leadership role with opportunities for personal development.
The predicted salary is between 43200 - 72000 £ per year.
We are working in partnership with the fantastic Great Rail Journeys looking for a full time, permanent Relationship Manager based in York who excels in building and managing relationships, engaging others and team management.
The successful Relationship Manager will have strong leadership skills with a proven ability to coach, develop, and motivate teams. You will be down to earth and be instantly likeable, have excellent communication and interpersonal skills and have the ability to build strong relationships across diverse stakeholders and remote teams.
A customer-first mind-set is essential, ensuring high service standards and an outstanding customer experience.
Relationship Manager key responsibilities include:
- Bringing People Together: Organising and attending conferences, webinars, and forums to foster collaboration, learning and a feeling of ‘belonging’. Engaging a self-employed community by building meaningful relationships, supporting individuals throughout their journey at GRJ.
- Helping People Shine: Supporting and developing a great team, making sure they feel valued and empowered to support the self-employed community.
- Encouraging Growth: Providing constructive feedback and championing improvement efforts.
- Keeping Things Running Smoothly: Overseeing scheduling, logistics, and resource management to ensure a seamless operation.
- Welcoming New Talent: Leading the hiring process and ensuring new starters feel welcomed and prepared from day one.
What We Are Looking For:
- Experience leading and managing dispersed/remote teams (essential requirement).
- Great communication and relationship-building skills.
- A positive, supportive, and customer-focused approach.
- Confidence in handling feedback and having tough conversations.
- A hands-on leadership style that encourages teamwork.
- A background in Management, Retail, HR, Operations, or similar leadership role.
This role demands a hands-on approach, balancing leadership responsibilities with direct operational involvement.
Salary circa £60K & Excellent Benefits
Relationship Manager employer: One to One Recruitment
Contact Detail:
One to One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Network with professionals in the travel and hospitality industry, especially those who have experience in relationship management. Attend relevant events or webinars to connect with potential colleagues and learn more about the culture at Great Rail Journeys.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed remote teams in the past. Be prepared to discuss specific challenges you faced and how you overcame them during any interviews or networking opportunities.
✨Tip Number 3
Familiarise yourself with the latest trends in customer service and relationship management. Being knowledgeable about current best practices will help you stand out as a candidate who is committed to providing an outstanding customer experience.
✨Tip Number 4
Prepare to showcase your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for a role that involves building relationships with diverse stakeholders.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and managing remote teams. Use specific examples that demonstrate your communication and relationship-building skills, as these are crucial for the Relationship Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your customer-first mindset and how it aligns with Great Rail Journeys' values. Mention your hands-on leadership style and provide examples of how you've supported and developed teams in the past.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved team management, operations, or customer service. Highlight any experience you have in organising events or fostering community engagement, as this is a key responsibility of the position.
Prepare for Potential Questions: Think about how you would handle feedback and tough conversations, as well as how you would encourage growth within a team. Be ready to discuss these scenarios in your application or during an interview.
How to prepare for a job interview at One to One Recruitment
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and managing remote teams. Share specific examples of how you've motivated and developed team members, as this is crucial for the Relationship Manager role.
✨Demonstrate Your Communication Prowess
Since excellent communication is key, practice articulating your thoughts clearly. Think about how you can convey complex ideas simply and effectively, especially when discussing relationship-building strategies.
✨Emphasise a Customer-First Mindset
Prepare to explain how you prioritise customer satisfaction in your previous roles. Highlight any initiatives you've led that improved customer experiences or service standards.
✨Be Ready for Tough Conversations
Expect questions about handling feedback and difficult discussions. Reflect on past experiences where you successfully navigated challenging conversations and how you turned them into positive outcomes.
