Customer Service Executive

Customer Service Executive

York Full-Time 25500 £ / year No home office possible
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At a Glance

  • Tasks: Brighten customer interactions and provide tailored solutions in a fast-paced environment.
  • Company: Join a dynamic team in York known for its fun and supportive culture.
  • Benefits: Enjoy £13 per hour, 30 days holiday, healthcare benefits, and extensive staff discounts.
  • Why this job: Experience exciting variety and make a real impact while having fun with your team.
  • Qualifications: Must be available immediately with a customer-focused mindset and strong communication skills.
  • Other info: Fixed-term contract until September, full-time hours with weekends included.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Join This Dynamic Team!

Location: York

Fixed-Term Contract until September - £13 per hour - Start Immediately

Looking for a role that’s never dull? We’re on the hunt for 2 exceptional Customer Service Advisors to join this buzzing team in York! If you’re ready to bring energy, passion, and top-tier service skills to the table, this is your moment.

Why You’ll Love This Role:

  • Exciting Variety: Forget boring routines—every day brings new challenges and opportunities!
  • Amazing Team: Be part of a fun, supportive, and hardworking group who know how to balance laughter with getting the job done.
  • Make an Impact: Delight their customers with your positive energy and problem-solving magic.

What You’ll Be Doing:

  • Brightening up customer interactions with outstanding post-sale support.
  • Handling inquiries and delivering tailored solutions that leave a lasting impression.
  • Thriving in a fast-paced, vibrant environment where collaboration is the key.

What You Bring to the Table:

  • Immediate availability to jump in and make a difference.
  • A customer-focused mindset with a knack for turning frowns into smiles.
  • Communication superpowers and the ability to tackle challenges with a can-do attitude.

This isn’t just a job—it’s a chance to be part of a team that’s rewriting what exceptional customer service looks like. Are you ready to step into the spotlight? Don’t wait—apply today!

Job type: FTC, full time, 9-5pm Monday to Friday with 1 in every 4 weekends with two days off in the week

  • Minimum of 30 days holiday which includes the normal bank holidays
  • Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.
  • Life Assurance
  • Death in Service benefit of 4 X your basic salary from commencement of service.
  • Group Personal Pension Plan
  • Extensive Staff Discounts

Salary: £25,400K

Customer Service Executive employer: One to One Recruitment

Join a vibrant team in York where your role as a Customer Service Executive offers not just a job, but a chance to thrive in a dynamic environment filled with variety and excitement. With a strong focus on employee wellbeing, we provide generous benefits including a minimum of 30 days holiday, healthcare schemes, and a supportive work culture that encourages personal growth and collaboration. Experience the joy of making a real impact while enjoying extensive staff discounts and a competitive salary—this is where your passion for customer service can truly shine!
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Contact Detail:

One to One Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Executive

✨Tip Number 1

Show your enthusiasm for customer service during any interactions. Whether it's a phone call or an informal chat, let your passion shine through. This role is all about energy and positivity, so make sure to convey that!

✨Tip Number 2

Familiarise yourself with common customer service scenarios and think of examples from your past experiences where you turned a negative situation into a positive one. Being able to share these stories can really set you apart in discussions.

✨Tip Number 3

Network with current or former employees of StudySmarter if possible. They can provide insights into the company culture and what it takes to succeed in this role, which can be invaluable during your application process.

✨Tip Number 4

Prepare to demonstrate your communication skills in a practical way. You might be asked to handle a mock customer inquiry during the interview, so practice active listening and clear, concise responses to showcase your abilities.

We think you need these skills to ace Customer Service Executive

Customer Service Skills
Communication Skills
Problem-Solving Skills
Positive Attitude
Adaptability
Teamwork
Time Management
Conflict Resolution
Attention to Detail
Empathy
Multitasking
Active Listening
Sales Skills
Ability to Work Under Pressure

Some tips for your application 🫡

Understand the Role: Read the job description carefully to grasp what the company is looking for in a Customer Service Executive. Highlight key responsibilities and required skills that you possess.

Tailor Your CV: Customise your CV to reflect your customer service experience and skills. Use specific examples that demonstrate your ability to handle inquiries and provide tailored solutions.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your positive energy and problem-solving skills align with the company's values and the dynamic team environment.

Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that your contact information is correct and up-to-date.

How to prepare for a job interview at One to One Recruitment

✨Show Your Enthusiasm

Make sure to convey your excitement about the role and the company during the interview. A positive attitude can go a long way in customer service, so let your passion for helping others shine through.

✨Demonstrate Problem-Solving Skills

Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will showcase your ability to think on your feet and provide tailored solutions, which is crucial for this role.

✨Highlight Teamwork Experience

Since the job involves working in a dynamic team, be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a team goal or supported a colleague, as this aligns with their emphasis on collaboration.

✨Ask Insightful Questions

Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if the environment is the right fit for you.

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