Wholesale Retail Sales Operations and Customer Service

Wholesale Retail Sector – Various positions including French & German speaking Customer Service Executives required

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West End, London

Full Time Office Based – Monday to Friday

One to One Personnel is proud to be working with Reebok, our global brand client who is looking to hire various Wholesale Retail Sales Operations & Customer Service Executive to join their team at their flagship offices based in the West End of London. Opportunities include English, French & German speaking positions.

To be considered for this role you are required to have previous experience of working within a Wholesale Retail environment.

Role Summary

As a Wholesale Retail Customer Service Executive, you will be dedicated and customer focused, be responsible for supporting day-to-day B2B customer service operations, managing order entry, handling product allocation, and ensuring seamless communication with the warehouse. You will also monitor shipments and proactively communicate with customers to ensure a high level of service and satisfaction.

Required Skills

Strong communication

Excellent attention to detail

Problem-solving abilities

Experience in managing teams within a customer service or retail environment

A focus on continuous improvement and operational efficiency is key

Roles and Responsibilities

Accurately enter customer orders into the system

Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation

Ensure that customer needs are met in a timely and efficient manner

Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays

Proactively inform customers of any changes to their order or delivery status

Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish

Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays

Provide feedback on any recurring issues and help propose solutions to improve the customer experience

The scope of the roles and responsibilities may expand or be varied depending on the needs of the Company’s business to adapt to changing market conditions

Benefits

25 days of annual leave + bank holidays

Additional days holiday between Christmas and New Year if the Directors decide to close the business

Standard working hours 9 to 5:30 – 30 min lunch = 40 hours a week

1-day WFH after probation and training at the company’s sole discretion (non-contractual)

Workplace Pension Scheme

60% Discount on our products that we have on Ecommerce

Sample sales 2+ times a year

Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance

Statutory sick pay

Annual pay review and/or bonus at the Directors discretion