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- Tasks: Join our team as a Customer Service Executive, managing orders and ensuring top-notch service.
- Company: Work with Reebok, a global brand known for its innovation and style.
- Benefits: Enjoy 25 days annual leave, discounts, and potential work-from-home options after probation.
- Why this job: Be part of a dynamic team in a vibrant London office, enhancing customer experiences daily.
- Qualifications: Previous experience in wholesale retail and strong communication skills are essential.
- Other info: Opportunities available for English, French, and German speakers.
The predicted salary is between 28800 - 42000 £ per year.
Wholesale Retail Sector – Various positions including French & German speaking Customer Service Executives required in West End, London. Full Time Office Based – Monday to Friday.
One to One Personnel is proud to be working with Reebok, our global brand client who is looking to hire various Wholesale Retail Sales Operations & Customer Service Executives to join their team at their flagship offices based in the West End of London. Opportunities include English, French & German speaking positions.
To be considered for this role you are required to have previous experience of working within a Wholesale Retail environment.
Role Summary
As a Wholesale Retail Customer Service Executive, you will be dedicated and customer focused, responsible for supporting day-to-day B2B customer service operations, managing order entry, handling product allocation, and ensuring seamless communication with the warehouse. You will also monitor shipments and proactively communicate with customers to ensure a high level of service and satisfaction.
Required Skills
- Strong communication
- Excellent attention to detail
- Problem-solving abilities
- Experience in managing teams within a customer service or retail environment
- A focus on continuous improvement and operational efficiency is key
Roles and Responsibilities
- Accurately enter customer orders into the system
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
- Ensure that customer needs are met in a timely and efficient manner
- Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays
- Proactively inform customers of any changes to their order or delivery status
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience
The scope of the roles and responsibilities may expand or be varied depending on the needs of the Company’s business to adapt to changing market conditions.
Benefits
- 25 days of annual leave + bank holidays
- Additional days holiday between Christmas and New Year if the Directors decide to close the business
- Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
- 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
- Workplace Pension Scheme
- 60% Discount on our products that we have on Ecommerce
- Sample sales 2+ times a year
- Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
- Statutory sick pay
- Annual pay review and/or bonus at the Directors discretion
Wholesale Retail Sales Operations and Customer Service employer: One to One Personnel
Contact Detail:
One to One Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Retail Sales Operations and Customer Service
✨Tip Number 1
Familiarise yourself with the wholesale retail sector, especially focusing on customer service operations. Understanding the nuances of B2B interactions and order management will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your communication skills, particularly if you're applying for a French or German speaking position. Practising common customer service scenarios in these languages can help you stand out as a candidate.
✨Tip Number 3
Network with professionals in the wholesale retail industry. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide insights into the company culture and expectations.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer service processes in previous roles. Highlighting your problem-solving abilities and focus on operational efficiency will resonate well with the hiring team.
We think you need these skills to ace Wholesale Retail Sales Operations and Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale retail and customer service. Emphasise any roles where you managed teams or improved operational efficiency, as these are key skills for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle B2B operations. Mention your language skills if applicable, and provide examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, attention to detail, and problem-solving abilities. Use specific examples to demonstrate how you've applied these skills in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at One to One Personnel
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially within a wholesale retail environment. Be prepared to discuss specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Demonstrate Attention to Detail
Since the role requires accurate order entry and monitoring shipments, emphasise your attention to detail. You could mention any tools or methods you use to ensure accuracy in your work.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various customer service challenges. Think of past experiences where you successfully solved problems and be ready to share those stories.
✨Research the Company and Its Products
Familiarise yourself with Reebok's products and values. Showing that you understand the brand and its commitment to customer satisfaction will demonstrate your genuine interest in the position.
