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- Tasks: Manage key accounts and streamline order processes for top fashion brands.
- Company: Join a leading name in the fashion industry based in Central London.
- Benefits: Up to £35,000 salary, 25 days leave, and 60% product discount.
- Why this job: Make an impact in fashion while delivering exceptional customer service.
- Qualifications: Fluent in German with B2B sales experience and strong organisational skills.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
Central London | Monday-Friday | 40 hours | Up to £35,000
Fluent in German? This role is for you - candidates without it will not be considered! Are you fluent in German and passionate about delivering exceptional customer service? Join our London team as a German speaking Sales Operations & Customer Service Executive, supporting some of the world’s most reputable fashion brands. You’ll manage key accounts, streamline order processes and play a pivotal role in ensuring customer satisfaction across their global portfolio. If you thrive in a fast-paced environment and love building strong relationships, this is your chance to make an impact in the fashion industry.
One to One Personnel is proud to partner with a leading name in the industry and are currently seeking an experienced Sales Operations & Customer Service Executive who is fluent in German. You must be highly experienced, organised and detail oriented.
To be considered:
- Fluent in German (Essential)
- B2B Sales
- A minimum of 1-2 years general office experience
- A minimum of 3 years’ UK based work experience in a similar role
Preferred Skills:
- Excellent working knowledge of Microsoft Office, in particular, Excel
- STYLEman experience is desirable, but not essential
- Excellent communication and organizational skills
- Passionate about customer service
- An eye for detail
- Excellent verbal and written communication skills
Roles and Responsibilities:
Responsibilities below apply to the customers/accounts within the DACH Region only which this role is accountable for:
- Build strong relationships with account contacts to understand their operational needs and service expectations
- Produce orderbooks focusing on customer requirements and business targets
- Keep your manager informed of any challenges with your customers/orders etc
- Enter orders into the system where required
- Manage and input customer data including, pricing, part numbers and VAS
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
- Analyse orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping
- Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
- Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
- Build and develop strong working relationships with external and internal customers
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience
- Assist customers with pricing, credits, invoices and terms
- Attend any training and development courses
- All other duties and special projects as assigned
What’s in It for You?
- Up to £35,000 (depending on qualifications & experience)
- 25 days of annual leave + bank holidays
- Additional days holiday between Christmas and New Year if the Directors decide to close the business
- Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
- 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
- Workplace Pension Scheme
- 60% Discount on our products that we have on Ecommerce
- Sample sales 2 times a year
- Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
- Statutory sick pay
- Annual pay review and/or bonus at the Directors discretion
Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.
Sales Operations & Customer Service Executive employer: One to One Personnel
Contact Detail:
One to One Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations & Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute to their success.
✨Tip Number 3
Practice your German! Since this role requires fluency, brush up on your language skills, especially in a business context. Being able to communicate effectively will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Sales Operations & Customer Service Executive
Some tips for your application 🫡
Show Off Your German Skills: Since fluency in German is a must-have for this role, make sure to highlight your language skills right at the top of your application. We want to see how you can use your German to connect with customers and support our team!
Tailor Your Experience: When you're writing about your past roles, focus on your B2B sales experience and any customer service achievements. We love seeing measurable success, so don’t be shy about sharing specific examples that showcase your skills!
Be Detail-Oriented: This role requires a keen eye for detail, so make sure your application reflects that. Double-check for typos and ensure your formatting is clean and professional. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get your journey started!
How to prepare for a job interview at One to One Personnel
✨Brush Up on Your German
Since fluency in German is a must for this role, make sure to practice your language skills before the interview. Prepare to discuss your previous experiences in German, especially in customer service or sales contexts, as this will show your confidence and capability.
✨Know the Company and Its Brands
Do some research on the fashion brands you'll be supporting. Understanding their values, products, and market position will help you tailor your answers and demonstrate your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Be ready to share specific examples of how you've managed multiple tasks or projects in the past. Highlight any tools or methods you use to stay organised, especially with order processing and customer data management.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
