At a Glance
- Tasks: Manage service bookings and deliver top-notch customer service in a busy automotive environment.
- Company: Join a leading automotive service team focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, private medical, pension, and life assurance.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the go-to person for customers and keep the service operation running smoothly.
- Qualifications: Strong communication skills and a good level of technical awareness in motor vehicles.
The predicted salary is between 31500 - 38500 £ per year.
Service Advisor
Reading
Competitive Salary | Bonus | Incentives | Commission
Motor Vehicles Technical Awareness
Private Medical | Pension | Life Assurance
Are you a customer-focused automotive professional with strong organisational skills and a good level of technical awareness?
Were looking for a Service Advisor who can combine their knowledge of motor vehicles with excellent communication and customer service skills to keep a busy service operation running smoothly and efficiently.
The Opportunity
As a Service Advisor, smooth daily operation of the Service Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.
Key Responsibilities
To control and maximize service & repair bookings.
Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule
Support and maintain customers service schedules, MOT and O Licence requirements.
Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.
Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
Ensure Health & Safety and safe work practices are met at all times within this positions working environment.
Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation
To validate & update DMS marketing records for existing customers or create record for new customers
To raise job cards for each vehicle, ...
Service Advisor - Reading employer: One to One Personnel
Join a dynamic team as an HGV Technician where your skills are not only recognised but rewarded with a competitive salary of up to £55,250 plus bonuses. Our company fosters a supportive work culture that prioritises employee growth and offers flexible shift patterns across multiple sites in Farnborough, Reading, Croydon, and Heathrow, ensuring a work-life balance that suits your needs. With access to the latest diagnostic equipment and a commitment to safety and excellence, you'll thrive in an environment that values your expertise and encourages professional development.
