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- Tasks: Deliver exceptional customer experiences and resolve guest enquiries with empathy.
- Company: Leading customer service team in a supportive and dynamic environment.
- Benefits: Permanent hybrid role with flexible working and a collaborative team culture.
- Why this job: Join a passionate team and make a real difference in guest experiences.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Mandatory office presence on Wednesdays and occasional Saturday shifts.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service team is seeking a Guest Services Advisor (Customer Experience) in Thurrock, Essex. This permanent hybrid role focuses on delivering outstanding customer experiences through effective communication across various channels.
Responsibilities include:
- Managing guest enquiries
- Resolving issues with empathy
- Collaborating with internal teams
Ideal candidates will have:
- Strong communication skills
- Attention to detail
- Experience in customer service roles
The team offers a supportive environment with a mandatory office presence on Wednesdays and occasional Saturday shifts.
Guest Experience Specialist — Hybrid, Customer-Centric employer: One to One Personnel
Contact Detail:
One to One Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist — Hybrid, Customer-Centric
✨Tip Number 1
Get to know the company culture! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding customer experiences, make sure you can articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Show off your empathy! Prepare examples of how you've resolved issues in the past with a customer-centric approach. This will demonstrate that you can handle guest enquiries with care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience Specialist — Hybrid, Customer-Centric
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create outstanding experiences for guests in the past.
Communicate Clearly: Effective communication is key in this role. Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we’re looking for strong communicators!
Attention to Detail Matters: Make sure to proofread your application before submitting it. Typos or errors can give the impression that you lack attention to detail, which is crucial for a Guest Experience Specialist like us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at One to One Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they prioritise guest experiences. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Guest Experience Specialist, strong communication is key. Prepare examples from your past roles where you effectively resolved issues or communicated with customers. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss how you've handled difficult situations with guests in the past. Highlight your ability to empathise with customers and provide solutions. This will showcase your suitability for a role that requires a customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in delivering customer service, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
