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For Companies At a Glance
- Tasks: Manage key accounts and ensure top-notch service delivery.
- Company: Established organisation with clear growth plans and a supportive team.
- Benefits: Competitive salary, potential for long-term opportunities, and professional development.
- Why this job: Join a dynamic team and make a real impact on client relationships.
- Qualifications: Experience in customer service and strong organisational skills.
- Other info: Proactive role in a structured, KPI-driven environment with excellent career prospects.
The predicted salary is between 27000 - 37800 £ per year.
This is an opportunity to join an established organisation in a Key Account support role, covering a 12 month maternity leave. The position sits within an experienced and supportive service delivery team, working closely with key clients to ensure contracted services are planned, delivered, and completed to agreed standards. There may be longer term opportunities available for the right candidate.
The organisation has clear growth plans and is seeking a proactive, detail-oriented individual who is comfortable working in a structured, KPI-driven environment. This role would suit someone who enjoys managing multiple priorities, supporting client relationships, and contributing to continuous improvement within a professional team setting.
Key Responsibilities- Manage a portfolio of key accounts, supporting the full service journey from planning through to completion
- Coordinate and support scheduling of works in line with agreed KPIs and service agreements
- Ensure compliance reports and post-service documentation are issued accurately and on time
- Act as first point of contact for clients, resolving service issues and complaints promptly
- Monitor access issues, non-conformances, and remedial actions to maintain client compliance
- Manage worksheets, WIP, invoicing accuracy, variations, and contract reconciliation
- Prepare and lead client review meetings, ensuring actions are followed up
- Liaise with internal teams, subcontractors, and sales to ensure service continuity and identify upsell opportunities
- Support team members during periods of absence as required
- Strong experience in a customer-centric, service delivery or account support role
- Highly organised with excellent attention to detail and time management skills
- Confident working independently while contributing effectively within a team
- Strong problem-solving skills with a proactive, forward-thinking approach
- Comfortable managing financial tracking, reporting, and KPIs
- Excellent communication skills, both written and verbal
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Comfortable working with systems, client portals, and asset information
- Knowledge of compliance or facilities services desirable (training provided)
Service Administrator in Essex employer: One to One Personnel
Contact Detail:
One to One Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their key accounts and think about how you can contribute to their growth plans. This will show you're proactive and detail-oriented, just like they want!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've resolved client issues or improved processes. This will help you shine during interviews and demonstrate your fit for a KPI-driven environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Service Administrator in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-centric roles and any experience with service delivery or account support. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Administrator role. Share specific examples of how you've managed client relationships or improved processes in previous jobs.
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at One to One Personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires excellent time management and attention to detail, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure compliance with KPIs.
✨Prepare for Client Interaction Scenarios
As the first point of contact for clients, it’s crucial to demonstrate your problem-solving skills. Think of specific instances where you resolved service issues or complaints effectively. Practising these scenarios can help you convey your proactive approach during the interview.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office and client portals is essential, brush up on your skills with these tools. If you have experience with compliance or facilities services, be prepared to discuss that as well. Showing that you’re comfortable with the systems they use will give you an edge.
