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- Tasks: Manage client calls, log tickets, and ensure smooth communication with the support team.
- Company: Join a dynamic and fast-paced team focused on exceptional customer service.
- Benefits: Earn £13.00 per hour with weekly pay and enjoy a Monday to Friday schedule.
- Why this job: Be the first point of contact for clients and make a real impact on their experience.
- Qualifications: 2 years in customer service, strong communication skills, and a proactive attitude required.
- Other info: Immediate start available; role based in Southend, close to the train station.
Due to continued growth, our client has an urgent requirement for an experienced Customer Service Representative to join their dynamic and fast-paced team. The successful candidate will be responsible for managing incoming client calls, logging tickets, prioritising workloads, and ensuring efficient communication between customers and the technical support team. This role requires exceptional communication skills, strong organisational abilities, and a customer-focused approach. You will be the first point of contact for clients, ensuring that all service requests are handled professionally and efficiently.
Responsibilities:
- Answer incoming calls and emails from clients, providing a professional and friendly first point of contact.
- Log tickets accurately in the ticketing system, ensuring all details are recorded.
- Prioritise and assign tickets based on urgency and business impact.
- Liaise with the Service Desk team to ensure timely resolution of client issues.
- Maintain clear and professional communication with clients regarding ticket updates.
- Manage administrative tasks related to customer service and support.
- Identify recurring client issues and escalate them appropriately.
- Ensure an exceptional client experience by delivering a high level of customer service.
The Candidate:
- Minimum of 2 years’ experience in a customer service or service desk role.
- Strong verbal and written communication skills.
- Ability to prioritise workloads and manage multiple tasks in a fast-paced setting.
- Excellent problem-solving and organisational skills.
- A proactive and customer-focused attitude with a willingness to go above and beyond.
- Strong teamwork skills and the ability to collaborate with technical teams.
- Experience using a ticketing system (such as Autotask or similar) is advantageous.
- Proficiency in Microsoft Office and other standard business applications.
The Package:
- £13.00 per hour (weekly pay)
- Monday to Friday 9:00am – 5:30pm (1 hour lunch)
- Southend based role
- Close to train station
- Immediate start
- One month role possibly longer
Customer Service Representative employer: One to One Personnel
Contact Detail:
One to One Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle various client issues effectively.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will prepare you to present yourself as a friendly and professional first point of contact for clients.
✨Tip Number 3
Research the ticketing systems commonly used in customer service roles, such as Autotask. Familiarity with these tools can give you an edge and show your proactive approach to learning.
✨Tip Number 4
Highlight your teamwork skills by preparing examples of how you've collaborated with others in previous roles. This will demonstrate your ability to work effectively with technical teams to resolve client issues.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills, organisational abilities, and any experience with ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused attitude and problem-solving skills. Mention specific examples from your past experiences that demonstrate your ability to handle client calls and manage workloads effectively.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills, as well as your ability to prioritise tasks in a fast-paced environment. This will show the employer that you understand the demands of the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at One to One Personnel
✨Showcase Your Communication Skills
As a Customer Service Representative, your communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common customer service scenarios to demonstrate how you would handle various situations.
✨Highlight Your Organisational Abilities
Given the fast-paced nature of the role, it's important to showcase your organisational skills. Be prepared to discuss how you prioritise tasks and manage multiple responsibilities. Use examples from your previous experience to illustrate your ability to stay organised under pressure.
✨Demonstrate Problem-Solving Skills
Employers are looking for candidates who can think on their feet. Prepare to share specific examples of how you've resolved customer issues in the past. Highlight your approach to identifying problems and finding effective solutions, as this will show your proactive attitude.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Autotask, be sure to mention it. If not, do some research on common systems used in customer service. Showing that you understand how these systems work will give you an edge and demonstrate your readiness for the role.
