At a Glance
- Tasks: Provide expert customer service and support for travel insurance queries.
- Company: Join a leading UK travel insurance provider making a real difference.
- Benefits: Enjoy competitive salary, bonuses, 33 days leave, and staff discounts.
- Other info: Flexible working hours with opportunities for progression and ongoing training.
- Why this job: Be part of a supportive team that values your contribution and offers growth.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude required.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Full-Time | Southend on Sea | £25-28,000 PA | 22nd September Start
Are you passionate about helping people and delivering outstanding customer service?
Join a leading UK travel insurance provider where your work genuinely makes a difference. This is your opportunity to support customers who need expert advice and reassurance, particularly those with medical conditions looking to travel with confidence.
Key Responsibilities:
Deliver friendly, expert service to customers, including those with pre-existing medical conditions
Handle a wide range of queries by phone, email, or chat
Guide customers through policies and claims processes
Meet service and quality targets such as first-call resolution and customer satisfaction
Stay up to date with training, industry regulations, and internal processes
Collaborate with team members and contribute to continuous improvement
Who we’re looking for:
Experience in customer service or a contact centre environment
Comfortable working with performance targets
Excellent communication and rapport-building skills
Confident using systems and managing multiple tasks
Proactive, solutions-focused, and detail-oriented
A strong team player who enjoys working collaboratively
A genuine desire to help people and deliver exceptional service
Salary & Benefits:
Competitive salary with monthly bonus potential
33 days’ annual leave (including bank holidays) plus your birthday off
Company-paid health cash plan
Company pension scheme
Staff discounts on travel insurance
Holiday buy scheme
Ongoing product training and development
Clear progression opportunities – we promote from within
Supportive and friendly team culture
Working Hours:
To meet customer needs, flexibility is essential once training is complete:
Monday to Friday: 8:30 AM – 8:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 5:00 PM
You’ll work 1 in 2 weekends (either Saturday or Sunday), with a day off in the week in return.
Ready to take the next step in your customer service career? Apply now and be part of a team that makes travel accessible for everyone.
Ready to Apply?
If you feel you have all the skills required for this role apply now to Aimee or Louise at One to One Personnel on (phone number removed) or email your CV directly to or or
Customer Service Agent - Southend in Southend-on-Sea employer: One to One Personnel
Join a leading UK travel insurance provider in Southend, where your passion for helping people translates into meaningful work. With a competitive salary, generous annual leave, and a supportive team culture, we prioritise employee growth through ongoing training and clear progression opportunities. Experience the satisfaction of making travel accessible for everyone while enjoying staff discounts and a company-paid health cash plan.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Southend in Southend-on-Sea
✨Tip Number 1
Familiarise yourself with the travel insurance industry, especially regarding policies for customers with pre-existing medical conditions. This knowledge will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you to handle a variety of queries effectively, showcasing your ability to deliver friendly and expert service.
✨Tip Number 3
Highlight your experience in meeting performance targets during your conversations with us. Be ready to share specific examples of how you've achieved or exceeded these targets in previous roles.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where you collaborated with others to improve processes or resolve issues. This will align well with our supportive team culture and commitment to continuous improvement.
We think you need these skills to ace Customer Service Agent - Southend in Southend-on-Sea
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and tasks associated with the Customer Service Agent position. Familiarise yourself with the key responsibilities listed in the job description.
Tailor Your CV:Customise your CV to highlight relevant experience in customer service or contact centre environments. Emphasise your communication skills, ability to meet performance targets, and any experience handling queries similar to those mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping people and delivering outstanding customer service. Mention specific examples from your past experiences that demonstrate your proactive and solutions-focused approach.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One to One Personnel
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous roles to deliver outstanding customer service.
✨Demonstrate Communication Skills
Since this role involves handling queries via phone, email, and chat, practice articulating your thoughts clearly. Prepare to discuss how you build rapport with customers and handle difficult situations effectively.
✨Familiarise Yourself with the Company
Research the travel insurance provider and understand their services, especially regarding customers with medical conditions. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think about past experiences where you resolved issues or met performance targets, and be ready to share these stories to demonstrate your problem-solving skills.
