Claims Advisor
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Shoeburyness, Essex | £26,000 + Bonus | Monday to Friday | 37.5 Hours
Great with customers? Confident on the phone?
Were looking for a friendly, confident and enthusiastic Claims Advisor to join a busy and supportive team based in Shoeburyness, Essex.
If you have strong customer service skills, enjoy speaking to people and are good at solving problems, this could be a fantastic opportunity to develop your career within the insurance sector.
What matters most is your attitude, communication skills and commitment to delivering an excellent customer experience.
What youll be doing
Providing a high level of customer service
Supporting customers throughout the claims process
Handling and processing customer claims
Responding to customer queries by telephone and email
Liaising with insurance providers
Handling complaints professionally and working towards positive resolutions
Reviewing information and investigating claims where required
Identifying and escalating potential fraud concerns
Carrying out general administration
Maintaining accurate customer and claims records
Keeping customers updated throughout the process
Taking ownership of queries and helping to resolve problems
Working closely with colleagues as part of a supportive team
What were looking for
Excellent customer service skills
Confident and professional telephone manner
Strong verbal and written communication skills
A positive and enthusiastic attitude
Good problem-solving skills
Strong attention to detail
Good organisational skills
Hardworking, reliable and motivated
Comfortable asking questions and keen to learn
Able to work well as part of a team
Confident using Microsoft Word and Excel
Comfortable working in a busy, customer-focused environment
Claims Advisor Experience
Previous experience within insurance claims handling is desirable but not essential.
Wed also be keen to hear from candidates with transferable experience from roles such as:
Customer Service Advisor
Customer Support Advisor
Contact Centre Advisor
Call Centre Advisor
Complaints Handler
Administrator
Retail Customer Service
Financial Services Customer Service
If youre confident dealing with customers and have the right attitude, full training can be provided to help you develop your claims knowledge.
Why apply?
Youll be joining an established business with over 25 years experience in its sector, with a strong focus on customer service, innovation and delivering a positive customer experience.
This is an excellent Claims Advisor opportunity to learn a new area, develop valuable claims and insurance experience and build your career within a supportive team. xwwtmva
Ready for a new challenge? Contact Louise at One to One Personnel
Claims Advisor employer: One to One Personnel Ltd
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