At a Glance
- Tasks: Provide top-notch customer service and support throughout the claims process.
- Company: Established insurance business with over 25 years of experience.
- Benefits: Competitive salary, bonus opportunities, and full training provided.
- Other info: Great opportunity for career growth and learning in a dynamic environment.
- Why this job: Join a supportive team and kickstart your career in the insurance sector.
- Qualifications: Strong customer service skills and a positive attitude are essential.
The predicted salary is between 24300 - 29700 £ per year.
Great with customers? Confident on the phone? We're looking for a friendly, confident and enthusiastic Claims Advisor to join a busy and supportive team based in Shoeburyness, Essex. If you have strong customer service skills, enjoy speaking to people and are good at solving problems, this could be a fantastic opportunity to develop your career within the insurance sector.
What matters most is your attitude, communication skills and commitment to delivering an excellent customer experience.
What you'll be doing:
- Providing a high level of customer service
- Supporting customers throughout the claims process
- Handling and processing customer claims
- Responding to customer queries by telephone and email
- Liaising with insurance providers
- Handling complaints professionally and working towards positive resolutions
- Reviewing information and investigating claims where required
- Identifying and escalating potential fraud concerns
- Carrying out general administration
- Maintaining accurate customer and claims records
- Keeping customers updated throughout the process
- Taking ownership of queries and helping to resolve problems
- Working closely with colleagues as part of a supportive team
What we're looking for:
- Excellent customer service skills
- Confident and professional telephone manner
- Strong verbal and written communication skills
- A positive and enthusiastic attitude
- Good problem-solving skills
- Strong attention to detail
- Good organisational skills
- Hardworking, reliable and motivated
- Comfortable asking questions and keen to learn
- Able to work well as part of a team
- Confident using Microsoft Word and Excel
- Comfortable working in a busy, customer-focused environment
Experience:
Previous experience within insurance claims handling is desirable but not essential. We'd also be keen to hear from candidates with transferable experience from roles such as: Customer Service Advisor, Customer Support Advisor, Contact Centre Advisor, Call Centre Advisor, Complaints Handler, Administrator, Retail Customer Service, Financial Services Customer Service.
If you're confident dealing with customers and have the right attitude, full training can be provided to help you develop your claims knowledge.
Why apply?
You’ll be joining an established business with over 25 years experience in its sector, with a strong focus on customer service, innovation and delivering a positive customer experience. This is an excellent opportunity to learn a new area, develop valuable claims and insurance experience and build your career within a supportive team.
Ready for a new challenge? Contact Louise at One to One Personnel.
Claims Advisor in Chelmsford employer: One to One Personnel Ltd
As a SEN Learning Support Assistant in Chelmsford, you will join a supportive and inclusive work culture dedicated to empowering individuals with special educational needs. The company offers competitive pay, ongoing training, and opportunities for professional development, ensuring that you can grow your skills while making a meaningful impact in the lives of students. With a focus on collaboration and community, this role provides a unique chance to contribute to a positive learning environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Advisor in Chelmsford
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like One to One Personnel Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like One to One Personnel Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Advisor in Chelmsford
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at One to One Personnel Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at One to One Personnel Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at One to One Personnel Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at One to One Personnel Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at One to One Personnel Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding One to One Personnel Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
