At a Glance
- Tasks: Lead and manage Outreach and Day Centre services, ensuring high-quality support.
- Company: Join a dedicated team focused on improving wellbeing outcomes for individuals.
- Benefits: Competitive salary, 33 days annual leave, life assurance, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing support services and strong leadership abilities required.
The predicted salary is between 38735 - 43585 £ per year.
The Service Manager is responsible for the leadership, management, and operational delivery of Outreach and Day Centre services. The role ensures high-quality, trauma-informed support is delivered within safe and psychologically informed environments, helping individuals access support, accommodation pathways, and improved wellbeing outcomes. The post holder will oversee service performance, safeguarding, staff development, partnership working, and continuous service improvement while ensuring compliance with organisational and contractual requirements.
Key Responsibilities
- Service Leadership & Delivery
- Lead and manage Outreach and Day Centre services, ensuring safe, effective, and person-centred support.
- Promote trauma-informed and psychologically informed practices across all service areas.
- Oversee risk management, safeguarding responses, and crisis intervention.
- Ensure services support recovery, independence, and social inclusion.
- Team Management
- Provide leadership and line management to Deputy Managers and service teams.
- Support staff development through supervision, appraisals, recruitment, and training.
- Maintain effective staffing levels and workforce planning.
- Foster a positive culture of accountability, learning, and wellbeing.
- Safeguarding & Case Oversight
- Monitor the quality of assessments, support plans, and risk management processes.
- Lead on complex cases and multi-agency safeguarding responses.
- Ensure effective partnership working and information sharing with relevant agencies.
- Outreach & Day Centre Operations
- Ensure outreach services are responsive, proactive, and focused on engagement and support.
- Oversee the daily operation of the Day Centre, ensuring a safe, welcoming environment.
- Maintain high standards of health and safety, hygiene, and service delivery.
- Performance & Partnerships
- Monitor service performance against agreed targets and quality standards.
- Analyse data and reporting to drive service improvement.
- Build and maintain strong relationships with statutory, health, housing, and community partners.
- Represent the service at relevant meetings and forums.
- Financial & Operational Management
- Manage operational budgets and resources effectively.
- Ensure compliance with financial procedures and organisational policies.
- Participate in the management on-call rota and provide leadership cover when required.
Essential Requirements
- Experience
- Experience managing frontline support services and multidisciplinary teams.
- Experience of safeguarding, crisis intervention, and complex case management.
- Experience working in partnership with statutory and voluntary sector organisations.
- Experience delivering services against performance targets and quality standards.
- Knowledge and application of trauma-informed and psychologically informed approaches.
- Skills & Attributes
- Strong leadership, decision-making, and people management skills.
- Excellent communication and stakeholder engagement abilities.
- Ability to work effectively in fast-paced and challenging environments.
- Strong organisational, analytical, and problem-solving skills.
- Commitment to dignity, inclusion, continuous improvement, and service user involvement.
Desirable
- Full UK driving licence.
- Experience managing day centre services.
- Knowledge of outreach services and local support pathways.
What’s in it for you?
- Salary: £38,735 rising incrementally to £43,585
- Hours: 37 per week (including some evenings/weekends on a rota)
- Life Assurance Scheme
- Employee Assistance Programme
- Blue Light Card
- Staff are entitled to 33 days of annual leave including bank holidays, with an extra day awarded after 5 years of service (pro-rated for part-time employees).
- Training and Development
- 24/7 Digital GP Access
- A day off for your birthday!
- Cycle to work scheme
Please note that the closing date for this role is 7th July with the interviews to be held on Tuesday 21st July.
Service Manager in Southend-on-Sea employer: One to One personnel Limited
As a Service Manager at our Outreach services in Southend, you will join a supportive and dynamic team dedicated to delivering high-quality, trauma-informed care. We prioritise employee wellbeing and professional growth, offering extensive training opportunities, a generous leave policy, and a positive work culture that values accountability and collaboration. With a focus on making a meaningful impact in the community, this role provides a rewarding environment for those passionate about supporting individuals on their journey to recovery and independence.
Contact Details:
One to One personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Southend-on-Sea
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at One to One personnel Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from One to One personnel Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like One to One personnel Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at One to One personnel Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to One to One personnel Limited:Before hitting send, make sure to tailor your application specifically to One to One personnel Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at One to One personnel Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
