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For Companies At a Glance
- Tasks: Manage key accounts and ensure top-notch service delivery for clients.
- Company: Established organisation with a supportive team and growth opportunities.
- Benefits: Competitive salary, structured work hours, and potential for long-term roles.
- Why this job: Join a proactive team and make a real impact on client relationships.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Dynamic role with opportunities for professional development.
The predicted salary is between 27000 - 37800 £ per year.
This is an opportunity to join an established organisation in a Key Account support role, covering a 12 month maternity leave. The position sits within an experienced and supportive service delivery team, working closely with key clients to ensure contracted services are planned, delivered, and completed to agreed standards. There may be longer term opportunities available for the right candidate. The organisation has clear growth plans and is seeking a proactive, detail-oriented individual who is comfortable working in a structured, KPI-driven environment. This role would suit someone who enjoys managing multiple priorities, supporting client relationships, and contributing to continuous improvement within a professional team setting.
Key Responsibilities
- Manage a portfolio of key accounts, supporting the full service journey from planning through to completion
- Coordinate and support scheduling of works in line with agreed KPIs and service agreements
- Ensure compliance reports and post-service documentation are issued accurately and on time
- Act as first point of contact for clients, resolving service issues and complaints promptly
- Monitor access issues, non-conformances, and remedial actions to maintain client compliance
- Manage worksheets, WIP, invoicing accuracy, variations, and contract reconciliation
- Prepare and lead client review meetings, ensuring actions are followed up
- Liaise with internal teams, subcontractors, and sales to ensure service continuity and identify upsell opportunities
- Support team members during periods of absence as required
Key Skills & Experience
- Strong experience in a customer-centric, service delivery or account support role
- Highly organised with excellent attention to detail and time management skills
- Confident working independently while contributing effectively within a team
- Strong problem-solving skills with a proactive, forward-thinking approach
- Comfortable managing financial tracking, reporting, and KPIs
- Excellent communication skills, both written and verbal
Requirements
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Comfortable working with systems, client portals, and asset information
- Knowledge of compliance or facilities services desirable (training provided)
If you feel you have all the skills required for this position, then please do not hesitate to contact One to One Personnel on 01702 464 444 or email Julie or Aimee on julie.paton@121personnel.co.uk or aimee.page@121personnel.co.uk. We look forward to hearing from you!
Service Administrator in Southend-on-Sea employer: One to One personnel Limited
Contact Detail:
One to One personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their key accounts and think about how your skills can help improve their service delivery. This will show you're proactive and detail-oriented, just what they're looking for!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've resolved client issues or improved processes. Being able to share these stories will highlight your customer-centric approach and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Administrator in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-centric roles and service delivery. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Use your cover letter to showcase your proactive approach and problem-solving skills. Let us know why you're excited about this role and how you can contribute to our team.
Showcase Your Organisational Skills: In your application, emphasise your ability to manage multiple priorities and your attention to detail. We’re looking for someone who thrives in a structured, KPI-driven environment, so make that clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at One to One personnel Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities or projects. Be ready to discuss how you keep track of tasks and ensure deadlines are met, especially in a KPI-driven environment.
✨Demonstrate Problem-Solving Prowess
The ability to resolve service issues promptly is crucial. Think of specific instances where you’ve tackled challenges or complaints effectively. Highlight your proactive approach and how you ensured client satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
