Sales Operations & Customer Service Executive - Amazon in Southend-on-Sea

Central London | Monday-Friday | 40 hours | Up to £35,000

Amazon experience is key – candidates without it will not be considered!

Do you thrive on accuracy, efficiency and exceeding customer expectations? Join our client’s team to manage Amazon accounts, optimise order processing and help shape the customer experience for leading global brands.

One to One Personnel is proud to partner with a leading name in the industry and are currently seeking an experienced Sales Operations & Customer Service Executive who has previous experience working within Amazon in a similar role. You must be highly experienced, organised and detail oriented.

To be considered

Previous work experience working within Amazon, B2B Sales and a minimum of 1‑2 years general office experience and you must have a minimum of 3 years’ UK based work experience in a similar role.

Preferred Skills

• Experience with Amazon (Essential)
• B2B Sales
• Minimum of 1‑2 years of general office experience, demonstrating acquired skills and measurable success in each of the following areas
• Excellent working knowledge of Microsoft Office, in particular, Excel
• STYLEman experience is desirable, but not essential
• Excellent communication and organizational skills
• Passionate about customer service
• An eye for detail
• Excellent verbal and written communication skills

Roles and Responsibilities

• Act as the primary customer service contact for Amazon
• Build strong relationships with account contacts to understand their operational needs and service expectations
• Produce orderbooks focusing on customer requirements and business targets
• Keep your manager informed of any challenges with your customers/orders etc
• Enter orders into the system where required
• Manage and input customer data including pricing, part numbers and VAS
• Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product‑related concerns, and ensure the smooth processing of orders from start to finish
• Analyse orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping
• Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
• Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one
• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
• Build and develop strong working relationships with external and internal customers
• Provide feedback on any recurring issues and help propose solutions to improve the customer experience
• Assist customers with pricing, credits, invoices and terms
• Attend any training and development courses
• All other duties and special projects as assigned

What’s in It for You?

• Up to £35,000 (depending on qualifications & experience)
• 25 days of annual leave + bank holidays
• Additional days holiday between Christmas and New Year if the Directors decide to close the business
• Standard working hours 9 to 5:30 – 30 min lunch = 40 hours a week
• 1‑day WFH after probation and training at the company’s sole discretion (non‑contractual)
• Workplace Pension Scheme
• 60% Discount on our products that we have on Ecommerce
• Sample sales 2+ times a year
• Short Leave – with pre‑approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
• Statutory sick pay
• Annual pay review and/or bonus at the Directors discretion

Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.