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- Tasks: Provide 1st and 2nd line IT support and manage incidents efficiently.
- Company: Join a dynamic IT support team in Theale, Berkshire.
- Benefits: Gain exposure to enterprise IT environments and enhance your skills.
- Other info: Opportunity for professional growth and a chance to work in a regulated environment.
- Why this job: Make a real impact by supporting users and maintaining IT systems.
- Qualifications: 3 years of relevant experience in IT support and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Temporary | Theale, Berkshire | Monday to Friday
We are looking for a motivated IT Technician to join our clients Desktop Support Team on a temporary basis. In this role, you will provide 1st and 2nd line IT support, ensuring incidents and service requests are managed efficiently and resolved to a high standard. You will play a key role in supporting end users across the organisation, maintaining IT systems, and ensuring assets and services operate effectively within a regulated ISO environment.
To be considered for this role:
- You will be required to have a minimum of 3 years UK based relevant work experience.
- Be able to commute easily to Theale.
- Have previous 1st & 2nd Line experience.
Key Responsibilities:
- Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.
- Escalate issues to third-party providers or internal infrastructure teams when necessary.
- Build strong relationships with remote sites and users to improve the overall IT support experience.
- Perform routine IT tasks such as password resets, file restores, new account setups, and user access management.
- Assist with new starter device builds, onboarding, and induction training.
- Maintain and update IT documentation, onboarding guides, knowledge base articles, and FAQs.
- Ensure IT assets are accurately recorded and maintained in the asset register in line with ISO 27001 compliance.
- Install and patch software and devices using standard tools and procedures.
- Support and maintain local area network infrastructure, escalating issues where required.
- Maintain local hardware stock and peripherals.
- Assist with IT projects and routine maintenance tasks including system patching and monitoring.
- Support reporting on IT service desk calls, asset management, and backup status.
- Assist with change requests and compliance activities relating to ISO standards such as ISO 27001 and ISO 9001.
Skills & Experience:
Essential:
- Experience providing 1st / 2nd line support in Windows environments.
- Strong knowledge of Windows 10 & 11.
- Experience with Active Directory and Microsoft 365.
- Experience working within a service desk environment managing incidents and escalations.
- Excellent communication, organisational and troubleshooting skills.
- Ability to multitask and work effectively in a team environment.
- Strong attention to detail and a logical approach to problem solving.
Desirable:
- Experience with macOS environments.
- Knowledge of Windows Server 2016/2019/2022.
- Experience with Microsoft Hyper-V.
- Experience working in a hybrid Azure AD / Entra ID environment.
- PowerShell scripting experience.
- Experience working in ISO regulated environments.
- Professional certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Degree in Information Technology, Computer Science, or related field (or equivalent experience).
Additional Requirements:
- Enhanced DBS check required.
- Strong commitment to maintaining high standards of service, safety and compliance.
Why Join Us?
This is a great opportunity to join a dynamic IT support team, gain exposure to enterprise IT environments, and contribute to delivering high-quality technical support across the organisation. If you are a proactive IT professional with strong troubleshooting skills and a passion for supporting users, Louise would love to hear from you.
Email: louise.sand@121personnel.co.uk
IT Technician in Southend-on-Sea employer: One to One personnel Limited
Contact Detail:
One to One personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Southend-on-Sea
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any relevant certifications. This will give potential employers a tangible sense of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific incidents or service requests. Being ready to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Technician in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support experience, especially in Windows environments. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Technician role. Share specific examples of how you've tackled IT incidents and built relationships with users in the past.
Show Off Your Soft Skills: While technical skills are crucial, we also value communication and organisational abilities. Make sure to mention any experiences where you’ve successfully multitasked or resolved conflicts, as these are key in a support role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at One to One personnel Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Active Directory, and Microsoft 365. Be ready to discuss your previous experiences with 1st and 2nd line support, as well as any specific incidents you've resolved. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky IT issues in the past. Think about a time when you had to troubleshoot a complex problem or manage an escalation. Highlight your logical approach and attention to detail, as these are key traits for an IT Technician.
✨Communicate Clearly and Confidently
Since you'll be supporting end users, strong communication skills are essential. Practice explaining technical concepts in simple terms. During the interview, make sure to listen carefully to questions and respond thoughtfully, demonstrating your ability to build relationships with users.
✨Familiarise Yourself with ISO Standards
Given the importance of compliance in this role, it’s a good idea to brush up on ISO 27001 and ISO 9001 standards. Be prepared to discuss how you’ve maintained compliance in previous roles or how you would approach it in this position. This shows that you understand the regulatory environment and are committed to high standards.