Housing Income Management Officer in Southend-on-Sea

Housing Income Management Officer

Southend |37 Hours | Temporary | £18.49 PH | DBS | Own Car

We are looking for an experienced Housing Income Management Officer to support residents with rent accounts, arrears and income-related issues. You will work directly with customers, carry out home visits and work with other teams to help manage rent arrears and maximise income.

Key responsibilities:

• Manage rent arrears on current and former tenant accounts.
• Contact residents to discuss outstanding rent and agree repayment arrangements.
• Take appropriate action to recover unpaid rent, following relevant procedures.
• Support residents to maximise income through welfare benefits advice and referrals.
• Prepare notices, legal documents and court reports relating to rent arrears.
• Attend court hearings and support eviction proceedings when required.
• Carry out home visits and meet residents face-to-face.
• Work with housing, tenancy management and support teams to resolve rent arrears.
• Promote and process direct debit payments and deal with payment issues.
• Maintain accurate customer records and prepare reports and correspondence.
• Respond to customer enquiries and complaints within agreed timescales.
• Work towards income collection targets and service performance standards.
• Follow housing legislation, safeguarding, data protection and equality policies.
• Build effective relationships with residents, colleagues and external agencies.
• Attend meetings and training sessions as required, including occasional evenings or weekends.

Essential requirements:

• Experience in housing, lettings, tenancy management or income management.
• Experience dealing with rent accounts, income collection and rent arrears.
• Knowledge of housing procedures, housing law and welfare benefits.
• Own car and full driving licence
• Appropriate business use motor insurance
• Must hold a current DBS check
• Physically fit & able to carry out home visits, inc climbing stairs
• Good communication and customer service skills.
• Ability to manage difficult conversations and challenging customer situations.
• Able to work independently and as part of a team.
• Good organisation skills and the ability to meet deadlines and targets.
• Confident using IT systems and maintaining accurate records.
• Flexible to attend occasional meetings outside normal working hours.

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